Decision search
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Winchester City Council (23 020 391)
Statement Upheld Disabled facilities grants 09-Sep-2024
Summary: Ms X complains the Council have not dealt with a Disabled Facilities Grant properly. There was service failure by the Council because it took too long to approve the Disabled Facilities Grant application. The Council should apologise, pay Ms X £450 and provide guidance to staff.
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London Borough of Lewisham (23 020 998)
Statement Upheld Council tax 09-Sep-2024
Summary: Miss X complained the Council wrongly billed her for a council tax payment which she says she has already paid. Miss X says the Council’s actions caused her avoidable frustration and worry. We found fault by the Council. The Council has agreed to apologise to Miss X and reduce the backdated arrears on her council tax account.
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Birmingham City Council (24 003 012)
Statement Closed after initial enquiries Allocations 09-Sep-2024
Summary: We will not investigate this complaint that the Council has not provided the complainant with ground floor accommodation. This is because there is insufficient evidence of fault by the Council.
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London Borough of Lambeth (24 004 257)
Statement Closed after initial enquiries Special educational needs 09-Sep-2024
Summary: We will not investigate Ms X’s complaint about an Education Health and Care Plan delay as it is not significant enough fault. It is reasonable to expect Ms X to appeal to the Tribunal over its content and to approach the Information Commissioner’s Office about a failure to supply documents complaint.
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Rochdale Metropolitan Borough Council (24 004 806)
Statement Closed after initial enquiries Allocations 09-Sep-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (24 005 045)
Statement Closed after initial enquiries Street furniture and lighting 09-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of road closures for an event taking place at the time Ms X was making a car journey within the area. This is because the tests set out in our Assessment Code are not met.
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Royal Borough of Windsor and Maidenhead Council (24 005 073)
Statement Closed after initial enquiries Other 09-Sep-2024
Summary: We will not investigate this complaint about an adult social care provider. There is not enough evidence of fault in how the care provider responded to the complaint. We could not add to the care providers response and there is no worthwhile outcome from an investigation. The person using the service has now moved so is no longer receiving support from the care provider complained about.
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Bournemouth, Christchurch and Poole Council (24 005 143)
Statement Closed after initial enquiries Private housing 09-Sep-2024
Summary: We will not investigate this complaint about the Council seeking to purchase a property that the complainant had been privately renting, and the difficulties this caused to her family. There is not enough evidence of fault by the Council.
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Lancashire County Council (24 005 371)
Statement Closed after initial enquiries Special educational needs 09-Sep-2024
Summary: We will not investigate this complaint about delay in the annual review of an Education, Health and Care Plan. This is because the injustice from the delay is not significant enough to warrant an investigation.
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Leicestershire County Council (24 005 594)
Statement Upheld Special educational needs 09-Sep-2024
Summary: We will not investigate this complaint about delays to an Education, Health, and Care needs assessment. The Council has acknowledged the delays and made a suitable offer of a financial remedy to address the injustice caused by the delay.