Decision search
Your search has 52233 results
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Norfolk County Council (23 016 712)
Statement Upheld Charging 09-Sep-2024
Summary: Ms B complains the Council did not communicate with herself and her brothers, who have Lasting Power of Attorney for their father, Mr Y, about changes to his care arrangements in January 2023. We have found the Council at fault for failing to keep Mr Y’s family informed of changes to his care plan and charges. The Council has agreed to apologise to the family, make a symbolic payment to remedy the injustice caused and complete service improvements.
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Manchester City Council (23 017 125)
Statement Not upheld Assessment and care plan 09-Sep-2024
Summary: Mr B says the Council refused to increase his care hours, wrongly took away his direct payment and refused to respond to any more of his complaints. There is no fault by the Council.
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Derbyshire County Council (23 017 175)
Statement Upheld Special educational needs 09-Sep-2024
Summary: Ms X complains the Council failed to respond to her request for an education, health and care needs assessment for her child, Y, it failed to provide Y with a full-time education when she was unable to attend school and it failed to respond to her concerns. The Council acknowledges it was at fault and it has adequately remedied the injustice caused and made service improvements. There is nothing further the Ombudsman can add.
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Southampton City Council (23 006 439)
Statement Closed after initial enquiries Parking and other penalties 09-Sep-2024
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Sandwell Metropolitan Borough Council (23 012 486)
Statement Upheld Special educational needs 09-Sep-2024
Summary: Miss X complained about delays in the EHC Plan process and in issuing a final EHC plan which meant her son was unable to start school in September 2023. Miss X also complained her son is still not receiving an education or the provision specified in his EHC Plan. We find the delay in completing the EHC Needs Assessment and issuing a final Plan is fault. As was the failure to provide a full-time education. This fault has caused Miss X and her son an injustice.
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North Yorkshire Council (23 013 439)
Statement Upheld Disabled facilities grants 09-Sep-2024
Summary: Ms X complained about the handling of her Disabled Facilities Grant (DFG) application. She says the proposed adaptations to her property are not fit for purpose and do not create sufficient space for her family. Mrs X complained the Council did not consider her family holistically or take account of their social and emotional needs. The Council’s failure to demonstrate how it took account of Ms X and her children’s views and needs is fault. As is the delay in completing an assessment of needs. These faults have caused Ms X an injustice.
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London Borough of Newham (23 018 409)
Statement Upheld Disabled children 09-Sep-2024
Summary: Ms X complained about the way the Council dealt with her child’s direct payments and that it failed to respond to her about this matter. The Council was at fault for not considering Ms X’s complaint through the statutory children’s complaints procedure. The Council will apologise, make a payment to Ms X for the distress and frustration caused and consider her complaint further.
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London Borough of Southwark (23 019 626)
Statement Upheld Allocations 09-Sep-2024
Summary: Mr X complained the Council delayed processing his housing register application. Mr X said he was unable to bid for properties and has lived in unsuitable conditions for longer than necessary. We have found fault by the Council but consider the agreed action of an apology, symbolic payment, backdating the outcome of the application and a review to identify any missed bidding opportunities provides a suitable remedy.
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Sunderland City Council (23 020 000)
Statement Not upheld Planning applications 09-Sep-2024
Summary: Mr X complained about the Council’s decision to grant planning permission to change the use of a building from residential to supported accommodation. Mr X said this will reduce the value of his home, will impact on his family and the community, and fears anti-social behaviour from the residents. We do not find the Council at fault.
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Essex County Council (23 020 035)
Statement Upheld Special educational needs 09-Sep-2024
Summary: Mrs B complained the Council failed to complete an Education, Health and Care needs assessment within the statutory timeframe. We have found the Council at fault for the delay in completing the assessment and issuing the final Education, Health and Care Plan which has caused distress and frustration to Mrs B and her child. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults identified.