Decision search
Your search has 50690 results
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London Borough of Barnet (24 008 932)
Statement Closed after initial enquiries Homelessness 26-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Newham (24 009 044)
Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Oct-2024
Summary: We will not investigate this complaint about the Council recovering overpaid housing benefit from Miss X. It was reasonable for her to challenge the Council’s decision by way of an appeal to the independent benefits tribunal which is the proper authority to consider benefit appeals.
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Birmingham City Council (24 009 087)
Statement Closed after initial enquiries Fostering 26-Oct-2024
Summary: We will not investigate this complaint that the Council submitted false information to the Agency Decision Maker, leading to the deregistration of the complainant as a foster carer, because investigation would achieve nothing significant.
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London Borough of Wandsworth (24 008 815)
Statement Closed after initial enquiries Fostering 26-Oct-2024
Summary: We will not investigate this complaint about the circumstances in which a foster placement came to an end, and about the subsequent standards of care investigation. This is because investigation by the Ombudsman would not lead to a different outcome.
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London Borough of Enfield (24 009 011)
Statement Closed after initial enquiries Homelessness 25-Oct-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s handling of Miss X’s homeless application from May 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate a complaint about the suitability of accommodation offered in the past 12 months because it was reasonable for Miss X to ask for a statutory review of the accommodation.
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London Borough of Haringey (24 009 024)
Statement Closed after initial enquiries Traffic management 25-Oct-2024
Summary: We will not exercise discretion to investigate this complaint about the Council issuing penalties to Mr X for driving in a restricted zone in 2022 and 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. It was reasonable for Mr X to appeal to the Adjudicator at the London Tribunals at the time.
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Cheshire East Council (24 012 826)
Statement Closed after initial enquiries School admissions 25-Oct-2024
Summary: We will not investigate this complaint about school admissions. Mr X has used his right of appeal and we cannot achieve the outcome the complainant wants. An investigation is not therefore justified.
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Luton Borough Council (23 016 145)
Report Upheld Housing benefit and council tax benefit 25-Oct-2024
Summary: On behalf of Mrs X, Mr Y complained the Council took over six years to forward Mrs X’s benefit appeal to the Tribunal. Mr Y said the Council’s delay caused Mrs X avoidable distress, uncertainty and frustration.
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London Borough of Tower Hamlets (24 000 459)
Statement Upheld Homelessness 24-Oct-2024
Summary: We will not investigate this complaint about the Council’s provision of interim accommodation in 2023 under its homelessness duty. The Council has offered a suitable remedy for exceeding the period for which only bed and breakfast accommodation was provided.
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Transport for London (24 000 760)
Statement Upheld Parking and other penalties 24-Oct-2024
Summary: Mr X complained about how Transport for London (TfL) charged him with an incorrect Ultra Low Emission Zone rate on three occasions and about how it dealt with his complaint. There was fault by TfL which caused injustice to Mr X. TfL will take action to remedy the injustice caused.