Decision search
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Leeds City Council (25 006 905)
Statement Closed after initial enquiries School admissions 24-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.
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London Borough of Sutton (25 003 911)
Statement Upheld Homelessness 24-Jul-2025
Summary: It came to our attention that the Council’s Removals and Storage procedure did not properly reflect the requirements of the Housing Act 1996. The Council agreed to review and amend the procedure to make sure it does reflect the relevant legislation. It has also agreed to review requests from 10 households which did not receive removal or storage assistance to ensure the correct test was used.
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Worcestershire County Council (25 004 194)
Statement Closed after initial enquiries Traffic management 24-Jul-2025
Summary: We will not investigate this complaint about the Council removing limited term parking bays, because there is insufficient evidence of fault.
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South Cambridgeshire District Council (25 004 552)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as there is insufficient evidence of fault or fault causing a significant injustice, to justify our further involvement.
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Broxtowe Borough Council (25 000 982)
Statement Closed after initial enquiries Other 24-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Lancashire County Council (24 011 204)
Statement Not upheld Safeguarding 24-Jul-2025
Summary: Miss X complained on behalf of her father (Mr Y) about the Council’s handling of safeguarding concerns that he was vulnerable and at risk of harm and neglect due to alleged poor care he received while in residential care. Based on current information, there is no evidence the Council failed to consider all concerns raised in this respect. In any event, there is no evidence Mr Y suffered an injustice as a direct result of the Council’s safeguarding actions, or any other matter it is responsible for. We also found we do not have jurisdiction to investigate some of the matters which form Miss X’s complaint.
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Darlington Borough Council (24 012 694)
Statement Upheld Assessment and care plan 24-Jul-2025
Summary: Miss Y complained the Council failed to take a full assessment of Mr X’s needs which led to it wrongly deciding he did not have any eligible care and support needs. She also complained the Council closed Mr X’s file without notice and without any consideration on how it would impact on Mr X’s wellbeing. We find the Council was at fault for failing to consider Mr X’s communication needs before it closed his file. It was also at fault for failing to properly engage Miss Y in the assessment process. These faults caused Mr X upset and shock. The Council has agreed to our recommendation to apologise to Mr X.
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Norfolk County Council (24 013 283)
Statement Upheld Charging 24-Jul-2025
Summary: Mr X complained the Council wrongly decided his father Mr Y had deprived himself of assets to avoid care costs. There was fault in how the Council considered this, which causes doubt about the outcome of its decision making. The Council agreed to apologise, pay a financial remedy to Mr X and Mr Y for distress, and reconsider its deprivation of assets case for Mr Y. It will also deliver training to its staff about deprivation of assets and ensure its financial assessment appeals process aligns with its published policies.
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Statement Not upheld Domiciliary care 24-Jul-2025
Summary: Mr X complained the care provider refused to use a hoist to transfer his mother Mrs Y and cancelled her care without notice leaving Mrs Y without appropriate care and causing them distress and frustration. The care provider has apologised and refunded two weeks of fees which Mr X is satisfied with. We have therefore ended the investigation as it is unlikely further investigation would achieve anything more.
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London Borough of Haringey (23 013 847)
Statement Upheld Direct payments 24-Jul-2025
Summary: Mr X complained the Council stopped his son Mr Y’s direct payment and did not manage the transition from childrens to adult social care adequately. We upheld the complaint. The Council did not deal with the transition in line with the Children Act 1989 or Care Act 2014. This meant Mr Y missed out on care and support to which he had a legal entitlement and Mr X lost out on opportunities to have a regular break from his caring role. Both suffered avoidable distress. The Council will apologise, make payments to reflect the injustice and review its services to ensure transition cases are dealt with in a timely manner.