Decision search
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Leicester City Council (23 000 772)
Statement Upheld Disabled facilities grants 20-Oct-2024
Summary: There was no fault in how the Council decided not to fund a ramp so Mr B could store a mobility scooter under its minor adaptations policy. However, the Council’s communication about this was at times unclear, particularly on whether council tenants can apply for a Disabled Facilities Grant (DFG). There was no fault in how it dealt with Mr B’s request for other minor adaptations.
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Surrey County Council (23 003 137)
Statement Upheld Other 20-Oct-2024
Summary: The Council was at fault for not putting in place all the provision listed in a child’s Education, Health and Care Plan following a decision from the Special Educational Needs and Disability Tribunal. This caused injustice as the child missed out on provision they should have received. To remedy the injustice caused the Council agreed to apologise, make financial payments and put in place the remaining provision.
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Isle of Wight Council (23 004 847)
Statement Not upheld Enforcement 20-Oct-2024
Summary: Mr X complained about the Council’s decision to approve a planning application for a site near his home. He also complained about its decision not to take formal enforcement action in response to his reports of breaches of planning control. We do not find fault in the Council’s actions.
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West Northamptonshire Council (24 007 348)
Statement Upheld Special educational needs 20-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying gout an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause. We will not investigate the Council’s decision not to issue an EHC Plan because it is reasonable for the complainant to use their right of appeal to a tribunal.
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Surrey County Council (24 007 450)
Statement Upheld Special educational needs 20-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide an alternative education for his son, Y, when he stopped attending school. The Council has made a payment for missed education and its is unlikely we could add to the Council’s investigation. We cannot investigate the Council’s initial decision not to carry out an assessment because Mr X appealed. We will not investigate complaints about the content of the Education Health and Care plan the Council later issued because it was reasonable for Mr X to use his right of appeal to the SEND Tribunal.
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Thanet District Council (24 007 662)
Statement Closed after initial enquiries Refuse and recycling 20-Oct-2024
Summary: We will not investigate Miss X’s complaint about household waste collections. This is because an investigation would be unlikely to add anything to the Council’s response or lead to a different outcome.
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Welwyn Hatfield Borough Council (24 008 380)
Statement Closed after initial enquiries Health and safety 20-Oct-2024
Summary: We will not investigate this complaint about a delay in concluding an investigation into breaches of health and safety legislation at a gym. We consider that further investigation by us now will not lead to a different outcome.
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London Borough of Haringey (24 008 564)
Statement Closed after initial enquiries Other 20-Oct-2024
Summary: We will not investigate this complaint about the Council’s delays in returning private sector leased properties to their owners. It is reasonable for the landlords to seek a legal remedy for breach of lease agreements in the courts.
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Stoke-on-Trent City Council (24 008 576)
Statement Closed after initial enquiries Allocations 20-Oct-2024
Summary: We will not investigate this complaint that the Council has not provided a three bedroom home. This is because there is insufficient evidence of fault by the Council and because there were review rights the complainant could have used.
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Solihull Metropolitan Borough Council (24 008 587)
Statement Closed after initial enquiries Other 20-Oct-2024
Summary: We will not investigate this complaint about the Council allegedly breaching a contract by unlawfully taking and using confidential information and employing a former employee of Mr X’s organisation. The matters complained of are ones where it would be reasonable for Mr X to use his right to go to court.