Decision search
Your search has 55054 results
-
London Borough of Brent (25 009 127)
Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would be reasonable for Mr X to apply to the court to take the process back to an earlier stage.
-
Eastbourne Borough Council (24 022 259)
Statement Upheld Council tax 19-Oct-2025
Summary: Mr X complained the Council failed to update his address and respond appropriately when he reported problems accessing its online portal, which led to avoidable enforcement action. Although the Council eventually withdrew enforcement action and removed associated costs, it had enough information to prevent escalation at an earlier stage. Its failure to act on this led to avoidable distress, time and trouble for Mr X. The Council has agreed to our recommendations.
-
Hertfordshire County Council (25 015 205)
Statement Closed after initial enquiries Highway repair and maintenance 19-Oct-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to make safe. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Essex County Council (25 009 805)
Statement Upheld Special educational needs 19-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
-
Gloucestershire County Council (25 010 018)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We will not investigate this complaint about how the Council has dealt with requests for information. The Information Commissioner is better placed to deal with the matter.
-
Gateshead Metropolitan Borough Council (25 010 418)
Statement Closed after initial enquiries Council house sales and leaseholders 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to inform Mrs X about changes to the ‘right to buy’ discount. It is reasonable to expect Mrs X to take court action.
-
London Borough of Hounslow (25 013 191)
Statement Closed after initial enquiries Leisure and culture 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaint. This is because an investigation would not provide a worthwhile outcome.
-
Statement Upheld Private housing 19-Oct-2025
Summary: Mr X complained about the Council’s handling of various works to improve the energy efficiency of his home. We have found fault by the Council which caused Mr X avoidable distress, inconvenience and frustration. In addition to the actions the Council has already taken it has agreed to make an additional payment of £1,000 to provide a suitable remedy to Mr X.
-
Brighton & Hove City Council (24 017 530)
Statement Upheld Homelessness 19-Oct-2025
Summary: Ms Y complained the Council failed to complete work to repair significant damp issues at her property. We find the Council at fault for a delay in completing the necessary work to repair Ms Y’s property. This has caused Ms Y distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
-
London Borough of Barnet (24 017 670)
Statement Upheld Homelessness 19-Oct-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application causing distress and uncertainty. We find fault by the Council as it failed to offer Ms X temporary accommodation after it accepted a main housing duty towards her and to carry out a suitability assessment of the accommodation she was living in then. We have recommended a suitable remedy in this case so have completed our investigation.