Decision search
Your search has 49843 results
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Bristol City Council (24 002 303)
Statement Upheld Homelessness 13-Jan-2025
Summary: The Council was at fault in its handling of Miss X's homelessness. The Council's delay finding accommodation when Miss X had to leave her private tenancy and when a review found her temporary accommodation was unsuitable was the result of service failure and despite the Council's efforts. The Council's failure to properly assess the needs of Miss X's Disabled child, its poor communication and complaint handling were fault. The Council has agreed to apologise and make payments to Miss X in recognition of the injustice caused and act to improve its services.
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Environment Agency (24 002 873)
Statement Upheld Drainage 13-Jan-2025
Summary: Mr X complains the Environment Agency failed to properly deal with flood risk impact as a result of works it approved. The Environment Agency is at fault because it did not properly consider the flood risk to Mr X’s property. This did not cause injustice to Mr X.
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City of Doncaster Council (24 002 992)
Statement Not upheld Antisocial behaviour 13-Jan-2025
Summary: We will not investigate this complaint about the Council’s allocations of properties close to the complainant’s home. We have seen no evidence the Council is failing to follow its published allocations policy. Also, we cannot investigate the actions of a housing association as these are outside our jurisdiction.
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Swindon Borough Council (24 003 899)
Statement Upheld Highway repair and maintenance 13-Jan-2025
Summary: Ms W complained the Council failed to accept responsibility for flooding and has not taken corrective action to fix defective road drainage. We have found the Council at fault for failing to complete repair work to damaged drainage. To remedy the injustice caused the Council has agreed to apologise to Ms W and repair the defective road drainage.
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Asus Care UK Limited (24 004 103)
Statement Upheld Domiciliary care 13-Jan-2025
Summary: Ms X complains about the quality of care provided for her mother, Mrs Y, by Asus Care UK Limited. The care provider is responsible for the fact one of its care worker’s was not in a fit state to care for Mrs Y for four days. It needs to refund Mrs Y what she paid for those four days. The care provider also failed to deal properly with the introduction of a new contract, which caused avoidable distress to Ms X. It needs to apologise and make a symbolic payment for the distress caused.
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Dudley Metropolitan Borough Council (24 004 505)
Statement Upheld Special educational needs 13-Jan-2025
Summary: Miss X complained the Council failed to comply with the Special Educational Needs and Disability Tribunal decision which ordered the Council to name a specific school in her son’s Education, Health and Care Plan. We found the Council’s failure to issue a new EHC Plan as ordered by the SEND Tribunal is fault. This fault has caused Miss X and Y an injustice.
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London Borough of Haringey (24 005 293)
Statement Not upheld Parking and other penalties 13-Jan-2025
Summary: Mr B says the Council wrongly referred a penalty charge notice debt to enforcement agents when he was still challenging the charge, failed to properly investigate his complaint about the bailiff’s actions during a visit and delayed putting enforcement action on hold. There is no fault by the Council.
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Statement Upheld School transport 13-Jan-2025
Summary: The complainant (Mrs X) said the Council had failed to provide transport for her son (Y) to the only school named in his Education Health and Care Plan. We found fault in the Council’s refusal to consider Mrs X’s request for transport assistance. This fault caused her injustice. The Council has agreed to apologise, to make a mileage allowance payment for Mrs X for the days Y attended the school and to make a symbolic payment to recognise Mrs X’s distress. The Council has also agreed to carry out some staff training and to review its school transport policy.
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Brighton & Hove City Council (24 006 769)
Statement Closed after initial enquiries Noise 13-Jan-2025
Summary: We will not investigate this complaint about a failure to agree to inspect the complainant’s home because of alleged vibration caused by traffic. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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London Borough of Hounslow (24 007 833)
Statement Not upheld Disabled children 13-Jan-2025
Summary: Miss X complained about how the Council refused her application for a Blue Badge for her son. We ended our investigation into the complaint. Further investigation by the Ombudsman would not likely achieve a worthwhile outcome.