Decision search
Your search has 49843 results
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Statement Not upheld Traffic management 14-Jan-2025
Summary: Mr X complained the Council allowed a developer to construct new road junctions not suitable and safe for cyclists, and that do not follow relevant design standards. We found the Council followed the correct procedures and was not at fault in considering the safety of the new junctions.
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Statement Upheld Special educational needs 14-Jan-2025
Summary: The Council failed to meet statutory timescales for carrying out an education, health and care needs assessment for Mr X’s son. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.
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Bolton Metropolitan Borough Council (24 004 385)
Statement Closed after initial enquiries Land 14-Jan-2025
Summary: We will not investigate this complaint that the Council failed to respond to Mr X’s request to buy land it owns. This is because the complaint is made late, and I see no good reason to exercise discretion and investigate it now.
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West Sussex County Council (24 004 519)
Statement Upheld Assessment and care plan 14-Jan-2025
Summary: Mrs Y, on behalf of Mrs X, complained the Council delayed completing a financial assessment for Mr X’s package of care and then produced an incorrect assessment causing distress. The Council accepts fault in this case and has now paid the money owed. A suitable remedy for the injustice is agreed.
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Birmingham City Council (24 004 631)
Statement Upheld Council tax 14-Jan-2025
Summary: We will not investigate this complaint about delays by the Council in responding to correspondence and providing a refund because the matter has been remedied.
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Statement Upheld School admissions 14-Jan-2025
Summary: Mr X complained the admission authority gave him misleading information about a letter to support his child Y’s application and about how it made its decision not to offer them a place at the School. Mr X further complained the appeal panel did not properly consider the additional evidence he provided when it decided not to uphold his appeal. There was fault in the admissions appeal panel which caused Mr X and Y uncertainty about whether their appeal was properly heard. The admission authority will apologise to Mr X and hold a new appeal hearing and provide training for its clerk and panel members.
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Lancashire County Council (24 004 832)
Statement Upheld School admissions 14-Jan-2025
Summary: Miss B says the appeal panel failed to properly consider her school admissions appeal. There was fault in how the appeal panel approached stage one but that did not affect the outcome of the appeal. A reminder to appeal panel members and clerks is therefore satisfactory remedy.
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London Borough of Haringey (24 006 210)
Statement Not upheld Other 14-Jan-2025
Summary: Mrs B complained that the Council had delayed in taking action against the owner of the neighbouring property which was in a state of disrepair and causing damage to her property. We have not found fault with the actions of the Council.
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Eastbourne Borough Council (24 006 717)
Statement Not upheld Homelessness 14-Jan-2025
Summary: We have discontinued our investigation into Miss B’s complaint the Council placed her in accommodation which was unsuitable for her family’s medical needs. Miss B has now accepted an offer of suitable accommodation from the Council so further investigation would not lead to a different outcome.
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Buckinghamshire Council (24 007 915)
Statement Closed after initial enquiries Council tax 14-Jan-2025
Summary: We will not investigate Ms X’s complaint about council tax liability. There is a right of appeal to the Valuation Tribunal and it is reasonable for Ms X to use it.