Decision search
Your search has 56704 results
-
South Ribble Borough Council (25 008 813)
Statement Closed after initial enquiries Trees 31-Aug-2025
Summary: We will not investigate this complaint about trees the complainant alleges have damaged his property. This is because it is a matter that needs to be determined in court.
-
Coventry City Council (25 004 995)
Statement Closed after initial enquiries Trading standards 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to investigate Mrs Y’s complaint about trading standards enforcement. The complaint is late and there is no good reason why it could not have been made sooner.
-
London Borough of Waltham Forest (25 005 986)
Statement Closed after initial enquiries Refuse and recycling 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to collect Mrs X’s bin from her front garden unless they are presented next to her path on the property boundary. This is because there is insufficient evidence of fault, or to show the Council’s decision caused Mrs X significant injustice.
-
Kent County Council (25 006 271)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: We will not investigate this complaint about the Council not completing agreed recommendations from our previous decision. That is because the complaint is late.
-
London Borough of Waltham Forest (24 023 481)
Statement Closed after initial enquiries Homelessness 30-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and its decision that Miss X was intentionally homeless. There is insufficient evidence of fault in the decision about interim accommodation. It was reasonable for Miss X to use the review/appeals procedure offered by the homelessness legislation.
-
Eastleigh Borough Council (25 003 741)
Statement Closed after initial enquiries Allocations 30-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Essex County Council (25 003 394)
Statement Upheld Special educational needs 29-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
-
Essex County Council (25 003 431)
Statement Upheld Special educational needs 29-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
-
London Borough of Merton (24 000 449)
Statement Upheld Assessment and care plan 28-Aug-2025
Summary: We found fault by London Borough of Merton and NHS South West London Integrated Care Board as they failed to take appropriate action to promptly resolve disputes around Mrs Y’s care needs. This led to unnecessary delay, which in turn caused Mrs Y and her family avoidable distress and uncertainty. These organisations will apologise to Mrs Y and her family and pay them a financial remedy.
-
NHS South West London ICB (24 000 449a)
Statement Upheld Care and treatment 28-Aug-2025
Summary: We found fault by London Borough of Merton and NHS South West London Integrated Care Board as they failed to take appropriate action to promptly resolve disputes around Mrs Y’s care needs. This led to unnecessary delay, which in turn caused Mrs Y and her family avoidable distress and uncertainty. These organisations will apologise to Mrs Y and her family and pay them a financial remedy.