Decision search
Your search has 56704 results
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Oldham Metropolitan Borough Council (24 016 215)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: We will not investigate this complaint the Council completed an unannounced social care visit. There is not enough evidence of fault to justify our involvement.
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Wiltshire Council (24 017 754)
Statement Not upheld Charging 31-Aug-2025
Summary: Ms A complained that the Council delayed in moving her mother Ms X to appropriate alternative accommodation and as such has caused personal financial loss to Ms X. We find there was no fault on the part of the Council. No-one had legal authority over Ms X’s finances and no move could be achieved until deputyship was resolved.
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Birmingham City Council (24 018 222)
Statement Upheld Refuse and recycling 31-Aug-2025
Summary: Mr X complained the Council has repeatedly failed to collect his recycling waste as scheduled since July 2024. We found the Council’s repeated failure to collect Mr X’s recycling when collecting his neighbours’ is fault. This fault has caused Mr X frustration and inconvenience. The Council will apologise and make a payment to Mr X.
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London Borough of Hackney (25 009 278)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a request for reasonable adjustments. It is late and there is no good reason to exercise discretion and investigate now.
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City of York Council (25 009 787)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Mrs B’s complaint that the Council wrongly sent her sensitive personal information relating to someone else. This is because Mrs B may complain to the Information Commissioner’s Office which is in the best position to consider this complaint.
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Sandwell Metropolitan Borough Council (24 018 450)
Statement Upheld Special educational needs 31-Aug-2025
Summary: The Council was at fault as it delayed completing an Education, Health and Care needs assessment for Miss X’s child Y. It was also at fault as it did not properly consider its alternative provision duty when Y was not in school and it poorly communicated and handled Miss X’s complaint. The Council will apologise and make a symbolic payment to Miss X to recognise the avoidable frustration and uncertainty caused by its faults. It will also report back to us on the steps it will take to avoid similar issues from happening again.
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Oxfordshire County Council (24 018 578)
Statement Upheld Residential care 31-Aug-2025
Summary: Mrs X complained for her husband Mr X about his care in a council-funded care home. We found fault as care did not reflect Mr X’s preferences, he was not supported to walk, he had only infrequent showers and did not get enough opportunities to take part in activities he was interested in. The Council will apologise, make symbolic payments to reflect avoidable distress and complete a review by the quality assurance team.
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London Borough of Haringey (24 018 580)
Statement Upheld Allocations 31-Aug-2025
Summary: Ms D complains the Council delayed assessing her housing need and providing suitable housing. I have found substantial delays by the Council resulting in Ms D not being provided a reasonable level of assistance for a total of 20 months. During that time she has had to occupy an unsuitable property, is effectively housebound because of stairs to access the property and cannot use the bath. The Council has agreed to pay redress and make service improvements.
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London Borough of Waltham Forest (24 018 687)
Statement Closed after initial enquiries Trees 31-Aug-2025
Summary: We will not investigate this complaint about damage by a Council owned tree to the complainant’s property. It is reasonable to expect the complainant to go to court.
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Essex County Council (24 018 829)
Statement Upheld Special educational needs 31-Aug-2025
Summary: Mrs X complained about the delay in her son’s (Y) Education Health and Care needs assessment and the Council’s unsatisfactory communication with her. We found fault in the way the Council carried out the Education Health and Care Plan process for Y and how it communicated with her. The Council’s fault caused injustice to Mrs X. The Council has agreed to apologise and make a payment to recognise Mrs X’s distress.