Decision search
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Surrey County Council (24 023 397)
Statement Closed after initial enquiries Safeguarding 10-Jun-2025
Summary: We will not investigate this complaint alleging an officer did not keep information confidential. This is because there is no evidence of fault with the Council’s response.
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Liverpool City Council (24 023 472)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating and it is not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint where we are not investigating the substantive issue.
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Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council pursuing her for unpaid council tax. This is because Council has taken court action and the law prevents us from considering complaints about matters that are subject to court proceedings.
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Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to approach the Traffic Enforcement Centre and the Traffic Penalty Tribunals.
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London Borough of Hillingdon (25 001 293)
Statement Closed after initial enquiries Council tax support 10-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council refusing her application for council tax reduction. This is because Mrs X could reasonably have used her right to appeal to the Valuation Tribunal.
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Staffordshire County Council (24 022 050)
Statement Upheld Special educational needs 10-Jun-2025
Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. It is reasonable for the complainant to use their right of appeal to a tribunal about other matters.
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South Tyneside Metropolitan Borough Council (24 022 089)
Statement Upheld Disabled facilities grants 10-Jun-2025
Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.
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Durham County Council (24 022 150)
Statement Closed after initial enquiries Transport 10-Jun-2025
Summary: We will not investigate Ms X’s complaint about a decision to withdraw transport to her day service. There is insufficient evidence of fault to warrant an investigation.
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Norwich City Council (24 022 186)
Statement Closed after initial enquiries Disabled facilities grants 10-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council have managed his Disabled Facilities Grant application. This is because there is not enough evidence of fault to justify an investigation.
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City of Wolverhampton Council (24 022 302)
Statement Closed after initial enquiries Homelessness 10-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he does not have a priority need for accommodation. This is because it was reasonable for him to have appealed to the county court.