Decision search
Your search has 55054 results
-
Three Rivers District Council (24 022 199)
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about difficulties he faced when he tried to challenge a parking charge notice. He says the Council put up barriers and failed to make reasonable adjustments. He also complains about the Council’s handling of his complaint. This is because an investigation would not lead to any further findings or worthwhile outcomes.
-
City of Wolverhampton Council (24 022 262)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action regarding safeguarding concerns he raised about abuse his mother was suffering, and that the Council failed to call him back. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
-
Southampton City Council (24 022 649)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Royal Borough of Kensington & Chelsea (24 022 721)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
-
Stoke-on-Trent City Council (24 022 945)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Statement Upheld Special educational needs 10-Jun-2025
Summary: Mr and Mrs X complained the Council failed to provide their child, Z, with a suitable education and proper social care support; and about its complaint handling. We have found fault by the Council, causing injustice, in failing to provide Z with a suitable education from March to June 2023, and with its complaint handling, causing injustice. The Council has agreed to remedy this injustice by; apologising; making payments to reflect the impact on Z of the missed education; and distress caused to Mr and Mrs X.
-
Darlington Borough Council (24 002 601)
Statement Closed after initial enquiries Child protection 10-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove children from her care. The law prevents us from investigating anything that has been the subject of court proceedings. We also could not add to the Council’s investigation and responses under all three stages of the statutory complaints process.
-
London Borough of Tower Hamlets (24 008 254)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate Mr K’s complaint about the Council limiting him from taking part in a committee meeting. This is because neither the underlying matter nor the Council’s handling of his complaints about it caused him injustice which is serious and avoidable enough to warrant us investigating, and it would be reasonable for Mr K to apply to court on any question under the Equality Act 2010.
-
London Borough of Tower Hamlets (24 008 256)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint. This is because we can achieve no worthwhile outcome for Mr P’s liability for council tax, and it would be reasonable for him to ask a court to decide whether the Council has complied with the law on adjustments for his disabilities in the way it has handled the matter.
-
Stockport Metropolitan Borough Council (24 009 581)
Statement Upheld Special educational needs 10-Jun-2025
Summary: Mrs B complained there were delays by the Council during the Education, Health and Care (EHC) Plan process for her son, who I will refer to as C, and it failed to secure education for him while he was out of school. There was fault by the Council. The Council did not meet statutory timescales during the EHC Plan process, and it did not consider its section 19 duty when Mrs B told it C was not receiving an education. The Council’s communication with Mrs B was also poor. Because of the fault, Mrs B suffered uncertainty, distress and frustration, her appeal right was delayed, and she continued to chase the Council for updates. The Council has agreed to apologise to Mrs B and C, make symbolic payments, and issue staff briefings.