Recent statements in this category are shown below:
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Westmorland and Furness Council (24 007 170)
Statement Upheld Other 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about business rates relief. This part of the complaint was brought to us late and there is no good reason to investigate now. We have upheld Mr X’s complaint about the Council’s poor communication. The Council have agreed to resolve the complaint by offering a suitable remedy for this fault.
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Cherwell District Council (25 004 766)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account, including its consideration of his hardship relief application. There is insufficient evidence of fault by the Council, and we are unlikely to achieve a better outcome for the complainant than the action already proposed by the Council.
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Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council sending him a bill for business rates for properties he does not own. This is because it is not warranted by the alleged misjustice.
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Cherwell District Council (25 003 655)
Statement Closed after initial enquiries Other 16-Sep-2025
Summary: We cannot investigate Mr X’s complaint the Council refused his request for a Valuation Tribunal appeal decided entirely on the papers to meet his disability-related needs. This is because the complaint overlaps with the role of the Tribunal to decide how to handle the issue.
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London Borough of Havering (25 006 743)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a COVID-19 business Restart Grant. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We cannot investigate a complaint about Mr X’s liability for business rates. This is because only a court can decide liability for business rates.
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Adur District Council (25 003 663)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate Mr X’s complaint about alleged disability discrimination during the Council’s handling of his council tax complaint. There is insufficient outstanding injustice to warrant an investigation. If Mr X considers the Council has breached the Equality Act, this is better considered by a court.
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London Borough of Lewisham (25 004 650)
Statement Closed after initial enquiries Other 01-Sep-2025
Summary: We cannot investigate this complaint about business rates liability. We have no jurisdiction to investigate matters subject to court proceedings.
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Oxford City Council (24 010 298)
Statement Upheld Other 26-Aug-2025
Summary: Mr H complained about the Council’s enforcement action for unpaid business rates. And later actions, including making him a vexatious customer and a fraud investigation. We find some fault with some of the Council’s communications with Mr H and with a delay in progressing the fraud investigation. These will have contributed to Mr H’s distress. The Council has agreed to carry out our recommendations.
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London Borough of Islington (25 002 808)
Statement Closed after initial enquiries Other 25-Aug-2025
Summary: We will not investigate this complaint about fees the Council’s enforcement agents charged when collecting a council tax debt. This is because most of the complaint is late and there are no good reasons to investigate it now. For the more recent events, there is insufficient evidence of fault.