Summary: The Ombudsman will not investigate Mr Q’s complaint about the Council’s refusal to give him council tax support or a council tax exemption. This is because the matter has been resolved to Mr Q’s satisfaction.

The complaint

1. The complainant, who I have called Mr Q, complained that Salford City Council would not give him council tax support. He also complained that the Council would not give him a council tax exemption for his severe mental impairment. He said the Council’s decisions had caused him financial difficulties.

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The Ombudsman’s role and powers

2. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

3. I considered the information Mr Q provided. I considered Mr Q’s comments on a draft of this decision.

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What I found

4. Mr Q has a mental health disorder. He asked the Council to give him council tax support. He also asked for a council tax exemption because he has a severe mental impairment. The Council refused his requests.
5. Mr Q also complained about the way the Council dealt with his complaint about the matter.
6. Mr Q told me the matter has now been resolved to his satisfaction. We will not investigate the complaint for this reason.

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Final decision

7. We will not investigate Mr Q’s complaint as it has been resolved to his satisfaction.

Investigator’s decision on behalf of the Ombudsman

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Investigator's decision on behalf of the Ombudsman