Decision search
Your search has 51782 results
-
Essex County Council (23 019 313)
Statement Upheld Drainage 08-Aug-2024
Summary: The complainant (Mr X) complained about the Council’s failure to take effective action to unblock the ditch next to his property and about the Council’s inadequate communication. We found fault with the Council. This fault caused injustice to Mr X in the form of ongoing uncertainty about the Council’s intentions toward the issue he reported. The Council agreed to apologise, send Mr X a plan of action and make a symbolic payment to recognise Mr X’s time and trouble.
-
West Sussex County Council (23 019 373)
Statement Upheld Looked after children 08-Aug-2024
Summary: Before our involvement, the Council accepted that it was at fault for a number of ways in which it failed to properly support Mr B while he was in care. It has already offered him an apology and a symbolic financial remedy. It has also agreed to assist him to apply to correct his birth certificate – which it failed to do for the five years he was in care – and will take steps to improve its service.
-
London Borough of Southwark (23 004 694)
Statement Closed after initial enquiries Disabled children 08-Aug-2024
Summary: Miss X complained about failings in respect of special educational needs, health care, safeguarding and social care for two of her children. During the course of our investigation, we found out Miss X had made a judicial review application. As a result, the Ombudsman has no jurisdiction to consider her complaint.
-
London Borough of Bexley (23 010 928)
Statement Upheld Safeguarding 08-Aug-2024
Summary: The Council was at fault for failing to deal with safeguarding reports about Mrs B properly. It also failed – for six months – to find a new placement for the person in Mrs B’s care home who was a risk to her, despite its best efforts. These failings contributed significantly to harm Mrs B suffered over a nine-month period. The Council has taken steps to improve its service, and it has now also agreed to make a symbolic payment to Mrs B’s estate to recognise her injustice.
-
Statement Not upheld Assessment and care plan 08-Aug-2024
Summary: Mrs X complains the Council failed to provide the care and support at home that her mother-in-law Mrs Y needed when she was discharged from hospital. There is no fault by the Council.
-
Sunderland City Council (24 004 773)
Statement Closed after initial enquiries Trees 08-Aug-2024
Summary: We will not investigate this complaint about a developer of land allegedly felling trees on Council owned land. This is because there are bodies better placed to in investigate and remedy the issues subject to the complaint.
-
Bournemouth, Christchurch and Poole Council (24 004 719)
Statement Closed after initial enquiries Child protection 08-Aug-2024
Summary: We will not investigate this complaint about the removal of the complainant’s child from her care. The complaint concerns matters which have been considered and decided in court, and investigation would achieve no worthwhile outcome.
-
Shropshire Council (24 006 237)
Statement Closed after initial enquiries Other 08-Aug-2024
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about an officer. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find the Council has acted with fault.
-
Liverpool City Council (24 006 510)
Statement Closed after initial enquiries School admissions 08-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide his child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
-
Cheshire West & Chester Council (24 006 931)
Statement Closed after initial enquiries Highway repair and maintenance 08-Aug-2024
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal to remove a tree next to her home. This is because it is reasonable for Mrs B to put in a claim on the Council’s insurance, and if needed, pursue this matter at court.