Decision search
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Worcestershire County Council (23 014 942)
Statement Upheld Special educational needs 08-Aug-2024
Summary: Mrs X complained the Council failed to secure the full provision detailed in her child’s Education, Health and Care Plan since January 2022. We found fault with the Council failing to provide education for Mrs X child for three terms and four weeks. We also found fault with the Council failing to provide suitable Teaching Assistant support and access to an Occupational Therapy Motor Skills programme for five terms. We also found fault with the Council failing to provide 12 months Farming Provision and 23 months and 3 weeks access to Hydrotherapy. The Council agreed to pay Mrs X £12,750 in recognition of her child’s missed educational provision, including failure to source a Teaching Assistant making other education provided not at the needed standard. The Council agreed to apologise to Mrs X and pay her £300 for the frustration and distress caused to her through its delays and handling of this matter. The Council also agreed to provide training to staff about the importance of ensuring provisions detailed in Section F of an Education, Health and Care Plan are quantifiable and specific.
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Devon County Council (23 001 435)
Report Upheld Other 08-Aug-2024
Summary: Miss B complained on behalf of her son, Mr C, that the Council failed to ensure an effective transition of social work services when he turned 18. In particular, that he had to leave a children’s home placement and move to a supported living placement 30 miles away. This left him further from his family and place of education, for which the Council initially failed to provide transport. Miss B says as a result Mr C became isolated from her and missed half a term of education. Miss B says the Council knew Mr C experiences anxiety and has a history of self-harming and its actions put him at increased risk of these behaviours. Miss B says she also suffered her own distress being unable to see Mr C as often as before.
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Warwick District Council (23 021 154)
Statement Not upheld Enforcement 07-Aug-2024
Summary: X complained about the Council’s decision not to take further enforcement action. We ended our investigation as it was unlikely to result in a finding of fault, a remedy for X or any other meaningful outcome.
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London Borough of Bromley (24 000 576)
Statement Closed after initial enquiries Other 07-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his mother’s claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide such a claim.
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Suffolk County Council (24 002 420)
Statement Closed after initial enquiries Special educational needs 07-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide him with an education. There are no good reasons the late complaint rule should not apply for the period from May 2022 to January 2023. And we cannot investigate education provision from January 2023 as Mr X appealed to the Tribunal.
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East Suffolk Council (24 002 910)
Statement Closed after initial enquiries Commercial and contracts 07-Aug-2024
Summary: We will not investigate this complaint about the way the Council consulted on possible changes to the tenure arrangements at a caravan site. There is not evidence of fault by the Council causing the complainant a significant injustice.
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Stevenage Borough Council (24 003 032)
Statement Closed after initial enquiries Trees 07-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to carry out work to cut back trees and bushes at the back of Ms X’s property. This is because there is no evidence to suggest fault by the Council.
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Herefordshire Council (24 003 597)
Statement Closed after initial enquiries Other 07-Aug-2024
Summary: We will not investigate Mr X’s complaint about his land being designated as local green space in a Neighbourhood Development Plan as we cannot investigate the Parish Council’s actions.
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London Borough of Lewisham (24 003 671)
Statement Closed after initial enquiries Parking and other penalties 07-Aug-2024
Summary: We cannot investigate this complaint about two Penalty Charge Notices because the complainant appealed to the tribunal.
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Hampshire County Council (23 020 857)
Statement Closed after initial enquiries Alternative provision 07-Aug-2024
Summary: We cannot investigate Mrs X's complaint the Council did not provide alternative provision to her son when they were not going to school. That is because the decision about alternative provision is not separable from her appeal about the content of an Education, Health, and Care plan. Therefore, the law says we cannot investigate.