Decision search
Your search has 51782 results
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London Borough of Sutton (24 003 663)
Statement Closed after initial enquiries School transport 12-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her home to school transport application for her child, Y. This is because there is insufficient evidence of fault.
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North West Leicestershire District Council (24 003 963)
Statement Closed after initial enquiries Pollution 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of dust nuisance from a nearby quarry. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Enfield (23 020 861)
Statement Not upheld Homelessness 12-Aug-2024
Summary: Ms B complained that the Council delayed in completing repairs to her temporary accommodation. We have not found fault with the Council’s actions.
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Cheshire East Council (24 003 380)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2024
Summary: We will not investigate this complaint about how best to meet adult social care needs. The complainant and Council are in dispute over suitable accommodation. There is not enough evidence of fault in the Council’s decision making to justify an investigation.
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Devon County Council (24 003 529)
Statement Closed after initial enquiries Transport 12-Aug-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because we are unlikely to find fault by the Council.
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Chorley Borough Council (24 004 034)
Statement Closed after initial enquiries Homelessness 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s homeless application. It is reasonable for her to challenge the Council’s decision by an appeal in the County Court.
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London Borough of Enfield (24 003 965)
Statement Closed after initial enquiries Homelessness 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a homeless application. It is reasonable for Mr X to ask the Council for a statutory review of its decision on his case. He will have a further right of appeal to the County Court if the review is unsuccessful and he still wishes to challenge it.
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North Hertfordshire District Council (23 012 307)
Statement Upheld Enforcement 12-Aug-2024
Summary: Ms T complains the Council failed to follow its planning enforcement policy when investigating her reports of planning breaches. There was fault, and the Council has agreed a remedy.
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Lancashire County Council (23 012 824)
Statement Upheld Special educational needs 12-Aug-2024
Summary: Mrs X complained the Council failed to provide her child, Y, with all the provision set out in their Education Health and Care Plan. The Council was at fault as it failed to provide Y with the play therapy, speech and language therapy and teaching assistant support set out in their Plan between September and November 2023. The Council has agreed to apologise and pay Mrs X £600 to acknowledge the missed provision and frustration this caused.
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Transport for London (23 013 959)
Statement Upheld Other 12-Aug-2024
Summary: Mr X complained about the way Transport for London (TfL) dealt with his application for a grant under its car scrappage scheme. We have not found fault by TfL in the way it decided to reject Mr X’s application. But we have found fault by TfL in failing to communicate properly with Mr X about his application, and failing to publish changes to its scheme in a timely fashion, causing injustice. We have recommended that TfL apologises to Mr X, and makes him a symbolic payment to reflect his time, trouble, and the loss of opportunity to sell his car sooner.