Decision search
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West Sussex County Council (23 020 411)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Mr X complained about the Council’s delay in dealing with the transfer of his children’s Education, Health and Care Plans and failure to respond to his stage 2 complaint. We found there was fault by the Council which caused Mr X distress and led to the loss of educational provision for his children. To put matters right, the Council agreed to apologise to Mr X and make a symbolic payment of £500.
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West Sussex County Council (24 004 041)
Statement Upheld Special educational needs 13-Aug-2024
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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South Hams District Council (24 004 198)
Statement Closed after initial enquiries Highway repair and maintenance 13-Aug-2024
Summary: We will not investigate this complaint about the Council authorising a Temporary Traffic Regulation Order. There is not enough evidence of fault.
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Liverpool City Council (23 019 535)
Statement Upheld Other 13-Aug-2024
Summary: Ms T complained the Council had not taken appropriate action following her complaints that there are rats in her street. We found the Council at fault. The Council has agreed to apologise to Ms T, make a payment in acknowledgement of the injustice caused to her and to implement service improvements.
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Birmingham City Council (23 012 862)
Statement Upheld Homelessness 13-Aug-2024
Summary: The Council failed to provide suitable accommodation when Mr B and his family were homeless. It placed the family in bed and breakfast accommodation for 58 weeks, one year more than the maximum time such accommodation can be used for homeless applicants with family commitments. The Council has agreed to make a payment to Mr B to remedy his family’s injustice. It has also agreed to make service improvements.
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Halton Borough Council (23 013 297)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Miss X complained the Council failed to ensure her child, Y, received provision in line with her Education, Health and Care Plan. The Council acknowledges it failed to ensure the school was delivering the provision to Y. We found fault on the Council’s part. The Council has agreed to our recommendations to remedy the injustice caused by the faults to Y and Miss X.
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Central Bedfordshire Council (23 015 514)
Statement Upheld Special educational needs 13-Aug-2024
Summary: The complainant (Mrs X) said the Council failed within its duties to her son (Y) for whom it maintains Education Health and Care Plan. We found fault in the Council’s delays to issue Y’s amended Education Health and Care Plan following its Annual Review in June 2022 and in its inadequate communication with Mrs X. We also found fault with the Council’s failure to arrange respite services for Y from June 2023. These faults caused uncertainty and distress. We do not propose to find fault in the way the Council handled alternative provision for Y. Some of the issues Mrs X complained about were or could have been appealed to the Special Educational Needs and Disabilities Tribunal or were linked to her appeal. The Council agreed to apologise, make a symbolic payment for Mrs X’s distress and to carry out some service improvements.
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Lancashire County Council (23 016 607)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Mr X complained the Council delayed completing the annual review of his son, Mr G’s Education, Health and Care (EHC) Plan and did not complete the review in time for Mr G’s transition to post 19 education. He said the Council delayed agreeing to an alternative use for direct payments and failed to properly respond to his complaints about the matters. The Council delayed in completing the annual review and there were faults in its complaint handling. The Council will apologise to Mr G and Mr X and make a symbolic payment to remedy the injustice they experienced.
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West Northamptonshire Council (23 016 921)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Miss B complained that the Council delayed in issuing an amended Education, Health and Care Plan following an emergency review in November 2022, communicated poorly with Miss B and failed to provide C with any alternative education when he stopped attending school at the end of April 2023. We found fault with the Council. It has agreed to apologise to Miss B, pay her £3,300 and improve its procedures for the future.
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Royal Borough of Kensington & Chelsea (23 017 008)
Statement Upheld Antisocial behaviour 13-Aug-2024
Summary: Mr X complains the Council did not take adequate action against his neighbour’s antisocial behaviour. We have found fault with the Council for delays during the antisocial behaviour case review process which caused Mr X avoidable distress.