Decision search
Your search has 55054 results
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London Borough of Wandsworth (24 007 789)
Statement Closed after initial enquiries Direct payments 30-Mar-2025
Summary: We will not investigate Miss X’s complaint about the way the Council managed her transfer of care from another council and its management of her direct payment pre-paid card. This is because an investigation would not lead to any worthwhile outcomes.
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London Borough of Wandsworth (24 013 072)
Statement Closed after initial enquiries Assessment and care plan 30-Mar-2025
Summary: Ms B complained the Council recorded inaccurate information about her late brother, Mr C, when he was assessed under the Mental Health Act. Ms B also complained the Council shared this incorrect information with her, meaning she was not aware of the reasons he was admitted to hospital. Ms B said this caused her and Mr C’s family great distress and meant Mr C did not get the care and treatment he needed. We will not investigate Ms B’s complaint about the Council because it is unlikely we could add to the response she has already received from the Council.
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London Borough of Hackney (24 013 542)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about how the Council decided a licensing application for the sale of alcohol. This is because the complainant objected to the application having made relevant representations during this process, and therefore has a right of appeal to the magistrates’ court. We consider the complainant could reasonably exercise that appeal right if he disagrees with the Council’s decision. We therefore have no jurisdiction to investigate.
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London Borough of Southwark (24 014 603)
Statement Closed after initial enquiries Council tax 30-Mar-2025
Summary: We will not investigate this complaint that the Council charged the complainant too much council tax. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.
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Avery Homes Grove Park Limited (24 015 525)
Statement Closed after initial enquiries Residential care 30-Mar-2025
Summary: We will not investigate this complaint about the standards of care and level of service the complainant received while in residential care. This is because there is insufficient evidence of any actions by the Care Provider having causing the complainant to suffer a significant and personal injustice.
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Thanet District Council (24 015 930)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (23 016 151)
Statement Upheld Allocations 30-Mar-2025
Summary: Mr X complained on behalf of his brother Mr Y that the Council failed to respond properly to his reports about anti-social behaviour and harassment. He says the Council delayed an emergency transfer. There was delay by the Council causing Mr Y avoidable distress. The Council has agreed a financial remedy.
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Hertfordshire County Council (23 017 153)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr D complained about the Council’s special educational needs and disability service. We upheld his complaint finding the Council delayed in completing reviews of his child’s Education, Health and Care Plan between February 2023 and July 2024. It also communicated poorly and we considered it should have done more to review his child’s access to education. These faults caused injustice as distress and lost education provision. The Council has accepted these findings and at the end of this statement we set out action agreed by the Council to remedy that injustice and improve its service.
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London Borough of Islington (24 016 235)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision-making relating to Ms X’s request for a housing transfer. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Birmingham City Council (24 016 445)
Statement Not upheld Other 30-Mar-2025
Summary: Miss X complains about issues concerning the renewal of their business lease and rent arrears. We have concluded our investigation without a finding of fault. While there were some communication issues, these do not alter Miss X’s contractual obligation to pay the arrears. The Council has discretion over lease renewals, and its decision to withhold renewal until arrears are cleared is not fault.