Decision search
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South Tyneside Metropolitan Borough Council (24 010 607)
Statement Not upheld Assessment and care plan 30-Mar-2025
Summary: Mr B complained about the communications the Council had with him, around the time his wife (Mrs B) moved from their home into residential care. We did not uphold the complaint, finding no fault in the Council’s actions causing injustice to Mr B.
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London Borough of Barnet (24 010 743)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about the actions of a Council officer and the decision to issue an Improvement Notice. We will not consider the complaint about the issuing of the Improvement Notice as we have previously considered this. We cannot require the Council to discipline the officer so we cannot achieve the outcome the complainant is seeking. We cannot decide whether the Council is liable to pay the complainant compensation or damages. Finally, it is not a good use of public funds to investigate concerns about the complaint process when we are not investigating the substantive issues.
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Herefordshire Council (24 011 209)
Statement Not upheld Child protection 30-Mar-2025
Summary: Mrs Y complains about the Council’s decision to implement Child Protection plans for two of her children last year. She says the Council based its decision on false information and malicious allegations and professionals breached her data. The Council upheld some parts of Mrs Y’s complaint due to administrative errors. There is no evidence of procedural fault by the Council which calls into question the decisions it made.
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Durham County Council (24 005 797)
Statement Not upheld Assessment and care plan 30-Mar-2025
Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.
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County Durham & Darlington NHS Foundation Trust (24 005 797a)
Statement Not upheld Hospital acute services 30-Mar-2025
Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.
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Worcestershire County Council (24 006 129)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mrs Y complained the Council failed to provide her child, Z, with a suitable education or make appropriate alternative provision for them. We have found fault by the Council, causing injustice, in failing to: consider its duty to make arrangements for alternative provision for Z in April 2023, properly consider the type of alternative provision suitable for Z in December 2023/January 2024 and complete Z’s Education Health and Care needs assessment within the statutory timescales. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the distress caused and a service improvement.
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Newcastle upon Tyne City Council (24 006 963)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mrs B complained the Council failed to seek advice from an Occupational Therapist (OT) during the Education, Health and Care (EHC) needs assessment process for her daughter, C, and there were also delays. The Council was at fault for its failure to consider alternative ways to get OT advice, and for the delays. Because of the fault, Mrs B suffered distress and frustration, and it meant she continued to contact the Council for updates. Because of the delays, C also missed out on provision she should have received sooner. The Council has agreed to apologise to Mrs B and C, and make symbolic payments.
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Herefordshire Council (24 007 066)
Statement Upheld Noise 30-Mar-2025
Summary: Mr D complained the Council delayed investigating an alleged noise and light nuisance. Based on current evidence I have found the Council delayed investigating the case which meant Mr D had to wait longer than is reasonable for his case to progress. The Council will explain to the Ombudsman the actions taken to prevent a similar fault occurring.
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Durham County Council (24 007 103)
Statement Upheld Safeguarding 30-Mar-2025
Summary: Mr X complains the Council failed to arrange suitable support for him when he left hospital in April 2024, leaving him without the support he needed. The Council delayed in identifying the need to reassess Mr X’s needs, review his financial assessment with him, and review his risk management plan. These delays caused avoidable distress to Mr X, but he was left without the support he needed because he was not prepared to pay for it. The Council needs to apologise for the distress it caused and take action to improve its services.
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London Borough of Croydon (24 007 428)
Statement Upheld Domiciliary care 30-Mar-2025
Summary: Mr X complains about repeated failures by the Council’s care providers (Horizon Care & Welfare Association, Immaculate Healthcare Services Limited Croydon, Supreme Care Services Ltd and Abletrust Care) to support his grandmother, Mrs Y, between June 2023 and February 2024. There was fault in the care provided by Horizon Care & Welfare Association, Immaculate Healthcare Services Limited Croydon and Supreme Care Services Ltd which either caused harm to Mrs Y or put her at risk of harm. The Council also failed to involve Mrs Y in reviews of her needs. The Council needs to apologise to Mrs Y and make a symbolic payment to her for the distress caused. It also needs to take action to improve working practices.