Decision search
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Southend-on-Sea City Council (24 002 812)
Statement Upheld Other 21-Mar-2025
Summary: Ms X, on behalf of Mr Y, complained the Council failed to reimburse monies stolen from his bank account by a carer. Mr Y is elderly and lives on a limited income and so has missed out on enjoying his money. The Council, now aware Ms X is unable to accept the offer of repayment by the care provider, has agreed to repay the amount to Mr Y. I consider this, along with the payment of interest for the time Mr Y has been without the money, amounts to a suitable remedy.
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Wealden District Council (24 012 354)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint that a member of the Council’s planning department failed to disclose an interest they have in planning applications in the area where the complainant lives. This is because the complainant has not suffered significant injustice. We cannot investigate decisions made by the Planning Inspector.
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Bristol City Council (24 012 966)
Statement Upheld Disabled facilities grants 21-Mar-2025
Summary: Ms C complained the Council failed to provide residential services to her mother, Mrs D, while it carried out adaptations to her bathroom. The Council was at fault for failing to properly consider a change in Mrs D’s needs. This resulted in Mrs D privately paying for nursing care. To remedy the complaint the Council has agreed to apologise to Mrs D and Ms C, repay nursing care fees, and make service improvements.
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Suffolk County Council (24 014 096)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to get suitable advice from the relevant professionals for her child’s Education, Health and Care Plan reassessment. Mrs X complained the Council refused to cover the cost she incurred getting relevant advice. We found fault with the Council failing to get Educational Psychologist input for Mrs X’s child’s Education, Health and Care Plan reassessment. The Council instead relied on the professional advice sourced by Mrs X but refused to reimburse this. The Council agreed to apologise to Mrs X for failing to get the relevant input, rebate the cost of the Clinical Psychologist advice she got and pay her £100 for the inconvenience and frustration caused.
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London Borough of Hounslow (24 014 599)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a parking permit. We would not be able to achieve a worthwhile outcome by investigating this complaint.
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Durham County Council (24 008 842)
Statement Upheld Enforcement 21-Mar-2025
Summary: Mrs X complained that the Council failed follow its own procedure when dealing with her reports of breaches of planning regulations which she said affected the value of her property and caused frustration. We find the Council at fault for significant delays in deciding whether to initiate enforcement action and not taking corrective action when it said it would. We find this caused Mrs X injustice. The Council has agreed to apologise, make a symbolic payment, and decide whether it will take enforcement action.
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London Borough of Islington (24 009 597)
Statement Closed after initial enquiries Safeguarding 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a coroner’s prevention of future deaths report. Although the complainant disagrees with the Council’s response, there is no fault in process. It is for the coroner to decide if any further action is necessary following the Council’s response. There is no worthwhile outcome to achieve from an Ombudsman investigation.
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Hertfordshire County Council (24 010 715)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Miss X complained about the Council’s actions in relation to her child’s, Y, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed providing educational provision for Y. As a result, Y missed educational provision for two terms. It also caused Miss X distress. The Council has apologised to Miss X and offered her a remedial payment which was appropriate. The Council has agreed to offer Miss X a further payment to acknowledge the distress caused.
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London Borough of Redbridge (24 010 726)
Statement Closed after initial enquiries Allocations 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council placing her in unsuitable accommodation and its delay in changing her banding priority for housing. This is because the complaint is late.
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Statement Upheld Homelessness 21-Mar-2025
Summary: Ms X complained about the Council’s advice when she was given an eviction notice by her landlord. We found the Council at fault. The Council has offered to cover Ms X's court costs and make a payment in recognition of her time and trouble in making a complaint. The Council has agreed to make a further payment in recognition of the distress caused by its fault. The Council has also agreed to carry out service improvements to avoid a repeat of the fault identified.