Decision search
Your search has 50691 results
-
Devon County Council (22 013 614)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Ms D complained the Council failed to arrange suitable full-time education or special educational needs provision for her son. We found fault which caused injustice to Ms D and F. The Council has agreed to apologise and make a payment to Ms D to remedy this.
-
Westminster City Council (23 010 659)
Statement Upheld Homelessness 18-Nov-2024
Summary: Mr X complains about the way the Council dealt with his homelessness application causing distress. We found fault because the Council wrongly referred him to other councils and delayed accepting a relief duty towards him. We have recommended a suitable remedy in this case so have completed our investigation.
-
Kent County Council (23 016 999)
Statement Upheld Disabled children 18-Nov-2024
Summary: Mrs X complained the Council failed to ensure her son, Y received a suitable education and the specialist provision in his Education, Health and Care (EHC) Plan between 2020 and 2024. The Council was at fault. It failed to ensure Y received the provision in line with his EHC Plan between March 2021 and May 2022. It also failed to fully complete an EHC needs reassessment and then failed to follow a tribunal order to put tuition in place between October 2023 and January 2024. It also significantly delayed responding to Mrs X’s complaint by 20 months. The period prior to March 2021 is late and the period between May 2022 and October 2023 is outside of our jurisdiction because Mrs X had appealed to the SEND tribunal. The Council agreed to make payments to acknowledge the injustice caused to Mrs X and Y.
-
Manchester City Council (24 001 495)
Statement Not upheld Cemeteries and crematoria 18-Nov-2024
Summary: Ms P complains her father’s funeral service was disrupted by the late arrival of a separate funeral party. Although the Council has accepted there were additional steps crematorium staff could have taken to manage the situation, we do not consider this means the Council can reasonably be found to have been fault on the day. The Council has also offered to refund the full costs of the service, which is the most we would recommend if we did find fault. We have therefore completed our investigation.
-
Stockport Metropolitan Borough Council (24 001 504)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Mrs X complained about delays in the Education, Health, and Care Plan process and in issuing a final EHC Plan for her son. We found the Council’s failure to adhere to the statutory timeframe is fault. This fault has caused Mrs X and her son an injustice.
-
London Borough of Croydon (24 002 094)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Mrs H complained the Council failed to ensure her son (X) received all the provision set out in his Education, Health, and Care plan since 2021. We found the Council was responsible for a service failure which caused a short delay in putting occupational therapy in place in 2024, and it failed to issue a decision notice following an annual review. It should apologise to Mrs H and make a symbolic payment to acknowledge the short delay X experienced to receive occupational therapy. There was no other fault, and parts of Mrs H’s complaint was late.
-
Surrey County Council (24 002 447)
Statement Upheld Alternative provision 18-Nov-2024
Summary: We have found fault with the Council for not arranging suitable full-time education after Mr X’s son, Y was permanently excluded from school. This caused Y and his family avoidable distress. The Council agreed to apologise and make a remedy payment to Mr X in recognition of the missed education and distress caused.
-
London Borough of Ealing (24 003 145)
Statement Closed after initial enquiries Parking and other penalties 18-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr A’s application on behalf of his mother, a blue badge holder, for a free residents parking permit. This is because there is insufficient evidence of fault by the Council to warrant an investigation and Mr A has been advised what is required to complete the application.
-
Transport for London (24 003 327)
Statement Upheld Traffic management 18-Nov-2024
Summary: Ms A complained about the way Transport for London has dealt with her application under its scrappage scheme. She said Transport for London has repeatedly rejected her application with no good reason. We found Transport for London at fault for the way it handled Ms A’s application. It has agreed to make a symbolic payment in acknowledgement of the injustice caused.
-
Buckinghamshire Council (24 005 209)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Mrs X complained the Council took too long to respond to her request for a change to her child, Y’s, Education, Health and Care Plan. The Council was at fault. This caused Mrs X upset and frustration and meant Y missed out on special educational provision. To remedy Mrs X’s injustice, the Council will apologise. It has already paid her £300, which is an appropriate sum. If Mrs X feels the Council’s fault impacted on Y’s development and education, she can seek additional provision as part of her ongoing appeal to the SEND Tribunal. The Council will issue a staff reminder to prevent the fault happening again.