Decision search
Your search has 54157 results
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Knowsley Metropolitan Borough Council (25 000 215)
Statement Closed after initial enquiries Council tax 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about council tax arrears. This is because part of the complaint is late and because the case has been heard in court and the debt confirmed.
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Leicester City Council (25 000 665)
Statement Closed after initial enquiries Other 23-Jun-2025
Summary: We will not investigate this complaint about a waste warning notice as Mr X did not suffer any significant loss or harm from it.
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Lancashire County Council (24 004 975)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mr X complained about how the Council reviewed and amended his Education Health and Care Plan. There was fault in how the Council failed to properly review Mr X’s plan between 2018 and 2022 and delayed amending his plan in preparation for his transfer to post-16 education. This caused Mr X to miss out on over a year of education and caused both him and his family members avoidable distress. The Council agreed to apologise, and pay Mr X, his brother and mother financial remedies.
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West Sussex County Council (24 005 674)
Statement Closed after initial enquiries Alternative provision 23-Jun-2025
Summary: We will not investigate this complaint about delay issuing an Education, Health and Care (EHC) Plan because the injustice is not significant enough and there is nothing more we could achieve.
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London Borough of Hillingdon (24 006 264)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. It was reasonable for her to request a review of its suitability and to provide relevant medical evidence to support that request.
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Surrey County Council (24 007 210)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council failed to provide her child with a suitable education. The Council was at fault because it failed to arrange alternative education, secure the provision outlined in her education, health and care (EHC) Plan and delayed issuing the final EHC Plan following a review. The faults identified resulted in a loss of education, delayed appeal rights and avoidable distress. The Council has agreed to remedy the injustice caused by providing an apology and a payment for the loss of education, delay and uncertainty.
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Surrey Heath Borough Council (24 021 798)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair in his rented property or its handling of his homelessness application. There is insufficient evidence of fault to justify our involvement.
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Bournemouth, Christchurch and Poole Council (24 016 264)
Statement Upheld Child protection 23-Jun-2025
Summary: Ms X complained the Council failed to plan and provide support for her child, Y, when they reached adulthood and was due to leave Council care. The Council investigated Ms X's complaints under the statutory children’s complaints procedure without fault. However, it failed to provide an appropriate remedy to recognise the injustice the faults caused to Y, Ms X and Z (Ms X’s other child). The Council agreed to make symbolic payments to Y and Ms X to recognise the distress and uncertainty caused.
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Environment Agency (24 016 384)
Statement Not upheld Other 23-Jun-2025
Summary: Mr X complains the Environment Agency (EA) failed to use their powers to clear a blockage in the River Lambourn during a period of flooding in the area. We found there was no fault by the EA.
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Blackpool Borough Council (24 017 276)
Statement Closed after initial enquiries Domiciliary care 23-Jun-2025
Summary: We will not investigate this complaint about domiciliary care. Further investigation would not lead to a different outcome.