Decision search
Your search has 54124 results
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London Borough of Waltham Forest (25 001 166)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We cannot investigate this complaint about the alleged bias of the Council in its dealings with Mr X. The opinions formed by a social worker have already been provided to a court. A legal bar thus prevents us considering the views expressed and the way in which they were formed.
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Bristol City Council (25 001 363)
Statement Closed after initial enquiries Fostering 30-Jun-2025
Summary: We cannot investigate this complaint about how the Council has exercised its safeguarding duties to Miss X’s child. The law prevents us from investigating a complaint about the start of court action or what happened in court.
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Lincolnshire County Council (25 001 527)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We cannot investigate this complaint about matters related to a report that the Council provided during court proceedings. This is because the law prevents us from investigating what happens in court.
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Westmorland and Furness Council (25 002 020)
Statement Closed after initial enquiries Council tax 30-Jun-2025
Summary: We will not investigate this complaint about a council tax empty property premium as it is unlikely we will find injustice or fault causing Mr X a significant injustice.
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London Borough of Bromley (25 002 028)
Statement Closed after initial enquiries Private housing 30-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to issue an improvement notice. Mr X had the right to appeal to the First Tier (Property Chamber) Tribunal, and it was reasonable for him to exercise that right.
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London Borough of Merton (25 002 075)
Statement Closed after initial enquiries Safeguarding 30-Jun-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with her concerns about her relative from 2021. This is because most of the complaint is late and even if we exercised discretion to investigate, including the matters within time, it is unlikely we would find sufficient evidence of fault causing a personal injustice to Ms X.
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Birmingham City Council (25 002 109)
Statement Closed after initial enquiries Street furniture and lighting 30-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to consult with him or a family member, Mrs Y, before it installed an EV charging point on a lamppost on the public highway outside their home. This is because neither Mr X or Mrs Y was caused a significant injustice for part of the complaint, and there is insufficient evidence of fault for the remainder.
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London Borough of Southwark (25 002 205)
Statement Closed after initial enquiries Transport 30-Jun-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a Disabled Persons Freedom Pass because the complainant now has a pass.
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Staffordshire County Council (25 002 248)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We cannot investigate Miss X’s complaint about a social worker possibly fabricating documents which were submitted to, and considered in, care proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.
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London Borough of Tower Hamlets (23 016 790)
Statement Upheld Leisure and culture 30-Jun-2025
Summary: On behalf of Company J, Mr X complained about how the Council assessed Company J’s application for use of sports facilities. We have found the Council at fault because it did not properly assess Company J’s application, and for failures in complaint handling. This caused uncertainty for Mr X and Company J. We have also found the Council at fault for failing to contemporaneously document how it assigned resources for successful applicants. The Council has agreed to apologise to Mr X and Company J. The Council has also agreed to improve its procedures to prevent these faults occurring in future.