Decision search
Your search has 54124 results
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Walsall Metropolitan Borough Council (25 000 450)
Statement Closed after initial enquiries Special educational needs 15-Oct-2025
Summary: We will not investigate Miss X’s complaint about delays in securing an educational placement for her child. This is because further investigation would not lead to a different outcome.
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London Borough of Waltham Forest (25 001 052)
Statement Upheld Parking and other penalties 15-Oct-2025
Summary: Mr X complained the Council withdrew his resident parking permit, telling him his property did not qualify for resident parking. Mr X says he has not received a refund for the permit and has nowhere to park near his home. The Council is at fault for providing misleading information, this has caused Mr X uncertainty. I have recommended the Council pays Mr X £300 for the distress caused and apologises for not explaining the reasons behind its decision.
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Statement Not upheld Direct payments 15-Oct-2025
Summary: Mrs A complained about the care Somerset Council and Somerset NHS Foundation Trust provided to her daughter, Miss B, before her death. She complains the Council and Trust refused to provide funding for 24-hour care which Miss B needed, could not find Miss B a suitable care agency and tried to force the family to accept direct payments. Based on the evidence reviewed, we found no fault with the actions of the organisations.
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Somerset NHS Foundation Trust - Musgrove Park Hospital (24 009 941a)
Statement Not upheld Community hospital services 15-Oct-2025
Summary: Mrs A complained about the care Somerset Council and Somerset NHS Foundation Trust provided to her daughter, Miss B, before her death. She complains the Council and Trust refused to provide funding for 24-hour care which Miss B needed, could not find Miss B a suitable care agency and tried to force the family to accept direct payments. Based on the evidence reviewed, we found no fault with the actions of the organisations.
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Blackpool Borough Council (24 010 600)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for Mr X’s property before he bought it. We consider that any errors in the planning application process did not cause Mr X any injustice and we cannot achieve the outcome he is seeking.
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London Borough of Lewisham (24 011 790)
Statement Not upheld Safeguarding 15-Oct-2025
Summary: Mr X complained about how the Council handled his brother, Mr C’s, care. Mr X told us this impacted his mental and physical health. We have found no fault in the Council’s actions.
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Warwickshire County Council (24 015 433)
Statement Closed after initial enquiries Friends and family carers 15-Oct-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her complaint under the statutory children’s complaints procedure. This is because it is made late.
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London Borough of Newham (25 001 727)
Statement Upheld Other 15-Oct-2025
Summary: Mr X complained about how he and his children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of his complaint. This caused him an injustice, which the Council has already addressed. But we will not conduct a further investigation of Mr X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Mr X. However, the Council will now take steps to eliminate complaint handling delays in future.
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Hartford Care (5) Limited (25 002 819)
Statement Closed after initial enquiries Residential care 15-Oct-2025
Summary: We will not investigate this complaint about private residential care because we could not add to any previous investigation, further investigation would not lead to a different outcome, and there is another body better placed to consider this complaint.
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Oxford City Council (25 003 322)
Statement Closed after initial enquiries Homelessness 15-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault to justify our involvement.