Decision search
Your search has 54124 results
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Luton Borough Council (24 018 180)
Statement Upheld Alternative provision 15-Oct-2025
Summary: Miss X complained the Council failed to provide a suitable education for her son following an exclusion. We found there was a lack of alternative provision. There was also a delay in completing the 2024 Education Health and Care Plan review process. We recommended an apology and a payment to recognise the injustice caused by the fault.
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Tendring District Council (24 019 006)
Statement Upheld Allocations 15-Oct-2025
Summary: Miss F complained about the way the Council dealt with her homelessness application and placed her in unsuitable accommodation. We found fault. The Council has agreed to apologise and pay Miss F £600 to remedy distress and being in unsuitable B&B for two weeks longer than she should have been. It will also make a service improvement.
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London Borough of Wandsworth (24 019 089)
Statement Upheld Assessment and care plan 15-Oct-2025
Summary: Mr Y complains the Council delayed in making Direct Payments available after he resumed his role as a carer. We find there was fault by the Council which caused distress to Mr Y. The Council will apologise and make a symbolic payment of £500.
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Birmingham City Council (24 019 096)
Statement Upheld Child protection 15-Oct-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to properly justify why it rejected the Independent Investigating officer’s recommendation about reimbursing his legal and private investigator’s costs under its complaints procedure. The decision it sent Mr Y was too brief, failed to show and fully explain what was considered and how, and was selective in its use of evidence it relied on. The Council agreed to send him a written apology for the identified failures. It agreed to reimburse his legal costs of £12,459 and private investigator costs of £462. It will pay him £200 for the injustice the failures caused. It will also ensure full, reasoned, and objective decisions are sent when it decides not to follow an Independent Investigator’s recommendation. It will ensure lessons are learned from the failures to ensure they are not repeated on future cases.
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Stoke-on-Trent City Council (24 019 267)
Statement Upheld Charging 15-Oct-2025
Summary: There was fault by the Council which issued an invoice for the late Mr Y’s homecare for a period when he was in hospital. The Council has already taken some action to resolve the complaint by apologising and removing charges. It will also apologise, issue an itemised invoice and reduce the outstanding bill by £100 to reflect Ms X’s avoidable distress.
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North Yorkshire Council (24 021 888)
Statement Upheld Alternative provision 15-Oct-2025
Summary: The Council delayed issuing the Education, Health and Care (EHC) Plan for Ms X’s grandchild, Y. It also delayed responding to Ms X’s complaint. The Council has agreed to apologise and make a payment to Ms X. The Council was not at fault for not arranging alternative provision when Y stopped attending school. The Council was entitled to allow the school to try and reintegrate Y. We cannot investigate Ms X’s complaint about Y’s education from September 2024 as Ms X had appealed to the special educational needs and disabilities (SEND) Tribunal and the matters are linked.
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Doves Care Agency Ltd (24 022 048)
Statement Upheld Domiciliary care 15-Oct-2025
Summary: Mr Y complained about how the Care Provider dealt with his late mother’s, Mrs X’s, care fees when she was admitted to hospital and how it handled his complaint. There were some faults by the Care Provider which caused injustice to Mr Y. The Care Provider should take action to remedy the injustice caused.
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Buckinghamshire Council (24 022 388)
Statement Upheld Special educational needs 15-Oct-2025
Summary: Miss X complained about delays by the Council in her Education, Health and Care needs assessment. She said the delay left her without the support she needed. We found the Council at fault for not completing the assessment within the legal timescales, which caused Miss X uncertainty and frustration. The Council will apologise and make a higher payment to recognise Miss X’s distress.
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Slough Borough Council (24 023 036)
Statement Upheld Cemeteries and crematoria 15-Oct-2025
Summary: Mr X complained the Council required him to temporarily move the kerb set on his relative’s grave to facilitate his father’s burial in the adjacent grave. The Council was at fault for not communicating its requirements properly. It was not at fault for its decision to require the kerb set to be moved. The Council will apologise to Mr X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its fault.
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Lancashire County Council (24 023 453)
Statement Upheld Special educational needs 15-Oct-2025
Summary: We have upheld Ms X’s complaint about delay in the Education, Health and Care needs assessment for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We cannot investigate her complaint about the assessment process or the content of the final EHC Plan as she has appealed to the Tribunal.