Decision search
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East Devon District Council (24 012 942)
Statement Closed after initial enquiries Refuse and recycling 20-Dec-2024
Summary: We will not investigate Mr X’s complaint that he was assaulted by a Council employee. This is because it is a complaint about crime which has already been considered by the police. We cannot investigate allegations of crime.
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Worthing Borough Council (24 016 109)
Statement Closed after initial enquiries Other 20-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of data at a public meeting because there is insufficient evidence of fault and we cannot achieve the outcome Mr X seeks.
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London Borough of Waltham Forest (24 016 682)
Statement Closed after initial enquiries Council house sales and leaseholders 20-Dec-2024
Summary: We will not investigate this complaint about a ‘right to buy’ application. Mrs X could reasonably have taken court action. It is unlikely we could reach a clear enough view on matters concerning the ‘right to buy’ application. It is more appropriate for the Information Commissioner and Tribunal to consider the alleged breach of the Freedom of Information Act.
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Cambridgeshire County Council (23 019 887)
Statement Upheld Special educational needs 19-Dec-2024
Summary: Mx B complained about the Council’s response to, and handling of, a complaint concerned with their child’s special educational needs. We upheld the complaint, finding some fault in the Council’s communications with Mx B and its complaint handling. We considered this caused some avoidable distress. The Council accepted these findings and provided an apology to Mx B and a commitment to improve its service.
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Lancashire County Council (23 020 935)
Statement Upheld Special educational needs 19-Dec-2024
Summary: the Council took too long to issue Mrs M’s son B’s Education, Health and Care (EHC) Plan and failed to arrange alternative education for B when it was needed. We have recommended a remedy for the injustice this caused.
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Transport for London (24 000 227)
Statement Upheld Other 19-Dec-2024
Summary: Mr X complained about how the Authority handled his application to its Scrappage Scheme. We find the Authority at fault for rejecting Mr X’s application, causing injustice to Mr X. The Authority agreed to apologise, make a payment to Mr X, and reassess his application.
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London Borough of Enfield (24 000 829)
Statement Upheld Special educational needs 19-Dec-2024
Summary: Ms A complained about the way the Council has dealt with her daughter’s Education, Health and Care plan review as she came to the end of her college education. We found the Council is at fault and has caused an injustice to Ms A and to her daughter. The Council has agreed to carry out service improvements and make a payment to Ms A and her daughter in recognition of the impact on them.
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Kent County Council (24 001 024)
Statement Not upheld School admissions 19-Dec-2024
Summary: Ms X complained the Council failed to support her in finding an in-year school place for her child. We did not find fault with the Council’s actions.
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Woking Borough Council (24 001 055)
Statement Upheld Antisocial behaviour 19-Dec-2024
Summary: Neither the Housing Ombudsman (HOS) nor the Local Government and Social Care Ombudsman (LGSCO) find fault with the Council's handling of Mr X's reports about uncontrolled dogs. Both HOS and LGSCO find the Council delayed acting on Mr X's reports of verbal harassment. LGSCO find fault with the Council for failing to consider whether to use its powers to tackle this anti-social behaviour. The Council has agreed to apologise, make a payment to Mr X and act to improve its services.
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Cambridgeshire County Council (24 001 065)
Statement Upheld Alternative provision 19-Dec-2024
Summary: Miss X complains the Council failed to provide suitable education and special educational needs support to her child D when they were out of school. There was fault by the Council which caused D to miss education and special educational needs provision. It also caused avoidable distress for D, and avoidable distress, time, and trouble for Miss X. The Council agreed to apologise, properly consider whether the alternative education in place for D is suitable, and pay a financial remedy. It will also review relevant processes and issue reminders to its staff.