Decision search
Your search has 50691 results
-
London Borough of Hillingdon (24 015 540)
Statement Closed after initial enquiries Council tax 24-Jan-2025
Summary: We will not investigate this complaint about information on the Council’s website about council tax on empty homes as there is insufficient evidence of fault or fault causing the complainant an injustice.
-
Essex County Council (24 015 624)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
-
Lancashire County Council (23 018 632)
Statement Upheld Special educational needs 23-Jan-2025
Summary: There was fault and service failure in failing to issue an Education, Health and Care Plan on time. This caused distress and uncertainty whether Y would have been able to remain on their college course if the Plan had been issued on time. The Council will apologise and make a symbolic payment to acknowledge the injustice caused. The complaint is upheld.
-
Lancashire County Council (23 018 633)
Statement Upheld Special educational needs 23-Jan-2025
Summary: There was delay by the Council in issuing a final Education, Health and Care Plan, and a failure to secure fulltime suitable education when a pupil could only attend school part-time. This caused loss of education, distress and inconvenience to the whole family. The Council will apologise, make symbolic payments and carry out service improvements.
-
Surrey County Council (23 019 509)
Statement Upheld Alternative provision 23-Jan-2025
Summary: The Council was not at fault for initially refusing to deliver alternative educational provision to Ms B’s daughter while she was out of school. It followed correct procedure and considered evidence properly before reaching its decision. When new evidence became available, it re-evaluated its position and began delivering alternative education; however, this education was not full-time, for which the Council was at fault. It has agreed to provide remedies for Ms B’s daughter’s injustice.
-
Cheshire East Council (23 020 111)
Statement Not upheld Charging 23-Jan-2025
Summary: Mrs X complained the Council did not properly assess her mother Mrs Y’s needs for residential care and the associated charges for this. Mrs X said poor communication meant the family paid more than they expected to and caused them distress. There was one instance where the Council’s communication with Mrs X about charges for respite care could have been clearer, but this did not cause significant injustice. There was no fault in how the Council charged Mrs Y for her contribution to care costs, or her family for top-up fees.
-
Royal Borough of Windsor and Maidenhead Council (23 020 502)
Statement Upheld Homelessness 23-Jan-2025
Summary: Miss Y complained about the Council’s response to her approach as homeless and failure to provide her with emergency accommodation. We have found fault by the Council, causing injustice, in failing to: respond properly to her request for assistance when she told it she was experiencing domestic abuse; properly assess its duties to Miss Y under the Housing Act 1996, in particular the duty to provide interim accommodation; carry out a review of its decision about her homelessness; and with its delays and communication failures. The Council has agreed to remedy this injustice by apologising to Miss Y, making a payment to reflect the distress caused and service improvements.
-
Hertfordshire County Council (23 020 740)
Statement Upheld Special educational needs 23-Jan-2025
Summary: Mrs X complained about the way the Council managed her child’s move into post-16 education. Mrs X said this caused her distress and her child missed out on some of their special educational provision. We have found the Council at fault for not providing all the special educational needs provision after Mrs X’s child started post-16 education and for the way it dealt with other aspects of her complaint. To remedy the injustice caused the Council agreed to apologise to Mrs X, make payments for the distress caused and loss of provision to Mrs X’s child, and carry out some service improvements.
-
Statement Upheld Special educational needs 23-Jan-2025
Summary: Ms X complained about the way the Council dealt with her son’s education. The Council was at fault for failing to properly consider its section 19 duties and its delay in issuing Y’s education, health and care plan. This caused distress, frustration and uncertainty to Ms X and Y. The Council will make a payment to recognise this and make service improvements.
-
London Borough of Lambeth (24 000 532)
Statement Upheld Homelessness 23-Jan-2025
Summary: Miss E complains the Council placed her in temporary accommodation where there were multiple and recurrent maintenance and vermin issues. But the Council did not take her reports about these seriously and the problems continued for over a year. Miss E seeks a move to suitable permanent accommodation. Our decision is there were delays in the first period of Miss E’s complaint. The Council has agreed to our recommendation of a symbolic remedy as recognition of the injustice from this.