Decision search
Your search has 50691 results
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West Sussex County Council (24 013 193)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Assessment and care plan 24-Jan-2025
Summary: We will not investigate this complaint about adult social care. This is because it is a late complaint. The complainant knew about the issues he complains about more than 12 months ago and there is no good reason he could not have pursued them sooner. We will not consider complaint handling where we are not looking at the issues complained about. But even if we did, the Council has accepted fault, acknowledged the impact and acted to improve future service. It is unlikely we would add to the Council’s investigation or achieve anything further.
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London Borough of Croydon (24 013 655)
Statement Closed after initial enquiries Private housing 24-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council refused to engage with him when he sought to evict his tenant, or about the advice the Council gave the tenant. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Southwark (24 013 734)
Statement Closed after initial enquiries Homelessness 24-Jan-2025
Summary: We will not investigate this complaint about problems at Miss X’s temporary accommodation. Part of the complaint is late without good enough reason for us to investigate it now. The Council has not had a reasonable opportunity to deal with the part of the complaint about more recent events.
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Reading Borough Council (24 015 153)
Statement Closed after initial enquiries Enforcement 24-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complaint is late.
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Newcastle upon Tyne City Council (24 015 326)
Statement Closed after initial enquiries Child protection 24-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his grandchildren. The law prevents us from investigating anything that has been the subject of court proceedings.
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Buckinghamshire Council (24 015 645)
Statement Closed after initial enquiries Licensing 24-Jan-2025
Summary: We will not investigate this complaint about the way the Council decided to place penalty points on Mr X’s taxi licence and give him a final warning. This is because it was reasonable to expect Mr X to ask for a Council appeal.
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Essex County Council (24 015 847)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 014 708)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Liverpool City Council (24 014 727)
Statement Closed after initial enquiries Enforcement 24-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s threats of enforcement action concerning a breach of planning control. This is because there is not enough evidence of fault by the Council.