Decision search
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Wirral Metropolitan Borough Council (24 005 030)
Statement Not upheld Charging 27-Jan-2025
Summary: Ms F complained about how the Council dealt with her requests for adult social care support since summer 2023 and its charges for a respite placement. We did not find the Council at fault. It could only act and provide the support Ms F agreed to, and it was entitled to charge her for care costs she had received following the outcome of its financial assessment. Other parts of Ms F’s complaint were not investigated as these were late or related to a private family dispute.
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North Lincolnshire Council (24 005 557)
Statement Not upheld Other 27-Jan-2025
Summary: Mrs X says the Council failed to properly consider her safeguarding concerns, failed to update her, failed to intervene to arrange a visit protocol, misrepresented what her mother had said and failed to carry out mental capacity assessments properly. There is no fault by the Council.
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Statement Not upheld Charging 27-Jan-2025
Summary: Ms X complained about the way the Council charged for Mrs Y’s care and for delays in completing financial assessments. Ms X said this left Mrs Y with a large, unexpected care bill. We do not find fault with the way the Council assessed Mrs Y’s finances or how it reached its decision to charge for the care she received.
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West Sussex County Council (23 011 807)
Statement Upheld Assessment and care plan 27-Jan-2025
Summary: Mrs J complained the Council failed to hold a discharge planning meeting and wrongly charged her for care after she was discharged from care under the Mental Health Act 1983. It was fault not to hold the meeting; the Council has already remedied the injustice caused by this. There was no fault in the charging for Mrs J’s care.
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Statement Closed after initial enquiries Assessment and care plan 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s commissioned care provider sending male carers to do personal care visits to his mother Mrs Y, delaying its assessment of a Disabled Facilities Grant (DFG) for Mrs Y and how it did that assessment. There is not enough evidence of fault in the Council allocating Mrs Y’s visits to male carers nor in the DFG decision-making process to warrant us investigating. Investigation of the reasons for the use of male carers would not result in a different finding or outcome. The time taken by the DFG process did not cause sufficient injustice to justify an investigation.
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Leeds City Council (24 012 139)
Statement Upheld Domiciliary care 27-Jan-2025
Summary: We will not investigate Miss X’s complaint about the quality of care provided to her father by his care provider. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Northumberland County Council (24 012 188)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate this complaint about the Council asking the Police to complete a welfare visit. There is not enough evidence of fault to justify our involvement.
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Transport for London (24 012 242)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate this complaint about the Authority’s decision not to renew the vehicle licence for the complainant’s taxi. This is because there is insufficient evidence of fault by the Authority.
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London Borough of Brent (24 012 685)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to award him small business rates relief between 2021 and 2023. This is because the complaint is late and I have seen no good reasons to exercise my discretion to investigate it further. We will not investigate Mr X’s complaint about the Council’s refusal to award him a COVID-19 business grant as there is not enough evidence of fault by the Council. The grant scheme has been closed for several years and Mr X did not qualify for it at the time.
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Stoke-on-Trent City Council (24 016 157)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Miss Y to approach the courts and the Traffic Enforcement Centre based at Northampton County Court about the matter.