Decision search
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Statement Upheld Planning applications 27-Jan-2025
Summary: Mr X complained the Council failed to meet publicity requirements for a planning application which meant he missed his opportunity to make representations. We have found fault by the Council but consider the agreed action of an effective apology and symbolic payment provides a suitable remedy.
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Lincolnshire County Council (24 006 923)
Statement Closed after initial enquiries Rights of way 27-Jan-2025
Summary: We will not investigate this complaint about the Council failing to prevent a right of way from being obstructed by growing crops. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Southwark (24 007 733)
Statement Upheld Allocations 27-Jan-2025
Summary: There were avoidable delays by the Council in assessing Ms T’s housing allocation application. This caused frustration and uncertainty to Ms T. The Council has offered a further remedy which remedies Ms T’s personal injustice.
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City of Doncaster Council (24 007 750)
Statement Upheld Charging 27-Jan-2025
Summary: Ms X complained about the result of a financial assessment. She said the Council has not accounted for her mortgage, which means she doesn’t have enough money to live on. The Council is at fault for failing to explain in detail how it treats different mortgages in its policy and applying this to Ms X’s case, causing her emotional and financial distress. It has agreed to a package of remedies.
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London Borough of Sutton (24 007 832)
Statement Not upheld Safeguarding 27-Jan-2025
Summary: Mrs X complained about how the Council handled a safeguarding concern she raised about her mum, Mrs Y. We find no fault in the Council’s actions or its decision making.
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Wakefield City Council (24 009 318)
Statement Closed after initial enquiries Residential care 27-Jan-2025
Summary: Mrs X complained that the care provider, on behalf of the Council, failed to respond to her concerns about safeguarding her relative, Mrs Y, did not report safeguarding incidents, and did not keep adequate records. We will not investigate Mrs X’s complaint because there are not enough indications of fault for us to investigate, and we are unlikely to add to the response she has already received from the care provider.
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Earls Lodge Care Home (24 009 318a)
Statement Closed after initial enquiries Mental health services 27-Jan-2025
Summary: Mrs X complained that the care provider, on behalf of the Council, failed to respond to her concerns about safeguarding her relative, Mrs Y, did not report safeguarding incidents, and did not keep adequate records. We will not investigate Mrs X’s complaint because there are not enough indications of fault for us to investigate, and we are unlikely to add to the response she has already received from the care provider.
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Elmbridge Borough Council (24 005 685)
Statement Upheld Enforcement 27-Jan-2025
Summary: Mr B says the Council failed to properly investigate a breach of planning control and relied on inaccurate information when responding to his complaint. There is no fault in how the Council considered the breach of planning control. The Council failed to explain the dates used in the complaint response properly. An apology is satisfactory remedy.
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Derbyshire County Council (24 006 053)
Statement Upheld Highway repair and maintenance 27-Jan-2025
Summary: Ms X said the drains failed during heavy rainfall which caused flooding in her basement and the manhole cover on her driveway to come off. Ms X complained the Council has not done the repair work which means she cannot use her drive, and she is worried her basement will flood again. She would like the Council to fix the problem and repair the manhole cover. The Council is at fault for delay in carrying out repair works and agreed to a financial remedy for the distress caused.
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Dudley Metropolitan Borough Council (24 006 607)
Statement Closed after initial enquiries Antisocial behaviour 27-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council failed to act on his reports noise nuisance. There is not enough evidence of fault to justify our involvement.