Decision search
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London Borough of Wandsworth (24 017 238)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly advised him about the time limit for responding to his representations against a penalty charge notice. This is because the fault Mr X claims did not cause him significant injustice. We cannot investigate any complaint about the penalty charge notice itself because Mr X has used his right of appeal.
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London Borough of Havering (24 017 446)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice and an inappropriate sentence in a letter. This is because the complainant can appeal to the tribunal and because there is insufficient evidence of fault causing injustice.
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Birmingham City Council (24 017 520)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal to the Traffic Penalty Tribunal.
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Statement Closed after initial enquiries Highway repair and maintenance 27-Jan-2025
Summary: We will not investigate Mr B’s complaint that his car has been damaged by potholes on Council roads. This is because it is reasonable for him to pursue his compensation claim by taking the Council to court.
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Bournemouth, Christchurch and Poole Council (24 013 902)
Statement Closed after initial enquiries Homelessness 27-Jan-2025
Summary: We will not investigate this complaint about homelessness applications because the complainant could have used his appeal rights and because there is insufficient evidence of fault by the Council.
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Birmingham City Council (24 013 993)
Statement Closed after initial enquiries School transport 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about the driver of her son’s school transport. This is because investigation would not lead to the outcome she is seeking.
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Harlow District Council (24 014 051)
Statement Closed after initial enquiries Allocations 27-Jan-2025
Summary: We will not investigate this complaint. The Council was entitled to change its housing allocations policy and to apply the change to Mrs X. Any communication problems about this did not cause significant enough injustice to warrant us investigating. The Council’s moving Mrs X to different temporary accommodation was consistent with its legal duty. Mrs X could reasonably have used her review right about the new accommodation’s suitability.
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Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s report of an attack by a dog. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Redbridge (24 014 238)
Statement Closed after initial enquiries Building control 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s refusal to remove a record of a building control contravention from its website registered against Ms X’s property. This is because an investigation is unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Derbyshire County Council (24 014 265)
Statement Closed after initial enquiries Traffic management 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s responsibility to ensure there is proper signage information for utility road works in its area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.