Decision search
Your search has 50933 results
-
Transport for London (24 020 474)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate Mr X’s complaint about matters related to the Authority’s decision to suspend his taxi driver licence. This is because there is not enough evidence of fault to justify investigating.
-
Cleveland Fire Brigade (24 020 738)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate this complaint about the way a vehicle owned by the Authority, was being driven on a road, by one of its employees. This is because there is another body better placed to look at Mr X’s complaint.
-
Cumberland Council (24 020 772)
Statement Closed after initial enquiries Council tax 12-Mar-2025
Summary: We will not investigate this complaint about Council tax liability and discounts because there was a right of appeal to a Valuation Tribunal.
-
Wigan Metropolitan Borough Council (24 020 908)
Statement Closed after initial enquiries Licensing 12-Mar-2025
Summary: We will not investigate this complaint about a licencing decision as the complainant had the right to appeal it to the Magistrates’ Court.
-
Staffordshire Moorlands District Council (24 021 067)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application for a property near the complainant’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
-
Reading Borough Council (23 003 875)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Mrs X complained about the way the Council handled the review of her child’s education, health and care plan and her complaint. She said this delayed her right to appeal the plan, caused unnecessary distress and frustration, and cost her time and trouble. We find the Council at fault, and this caused injustice. The Council has made a payment to Mrs X, apologised, and agreed to add a note to Mrs X’s file. The Council has also agreed to arrange catch-up sessions for provision which was missed as a consequence of a delay in triggering Mrs X’s right of appeal.
-
South Holland District Council (24 007 345)
Statement Upheld Allocations 11-Mar-2025
Summary: Miss X complained about how the Council refused her application to join its social housing register. There was no fault in how the Council made its decisions about Miss X’s housing register application, though it did provide some conflicting reasons for its decisions. That caused Miss X some avoidable confusion for which the Council agreed to apologise. The Council will also remind its staff they should include clear explanations of the reasons for appeal decisions.
-
Oxfordshire County Council (24 007 673)
Statement Upheld Safeguarding 11-Mar-2025
Summary: Miss X complained about the care the Council arranged for her brother, Mr Y and how the Council investigated safeguarding concerns about the Care Home. There was no fault in how the Care Home cared for Mr Y. There was some fault in how the Council carried out its safeguarding enquiries, but this did not affect the outcome. The Council has already taken steps to improve how it investigates safeguarding concerns.
-
Ipswich Borough Council (24 008 216)
Statement Not upheld Homelessness 11-Mar-2025
Summary: Mrs B says the Council wrongly refused to accept her request for a review of its decision on her homeless application when she put a request in on time. There is no fault by the Council.
-
City of York Council (24 009 534)
Statement Upheld Building control 11-Mar-2025
Summary: Mr B complained that the Council had failed to take action to investigate a boiler flue in the neighbouring property which appeared to be too close to his boundary. It has also delayed in responding to his complaint and failed to keep in contact with him. We have found fault causing injustice. We agree with the Council’s proposal to investigate the flue now. The Council has also agreed to apologise to Mr B and pay him £150.