Decision search
Your search has 50933 results
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London Borough of Merton (24 010 941)
Statement Upheld Enforcement 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case and associated planning application. There is insufficient evidence that fault by the Council has affected its planning decisions, and its apologies for failures in its communications with the complainant is a satisfactory response to that part of the complaint.
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Cambridgeshire County Council (24 011 477)
Statement Upheld Assessment and care plan 12-Mar-2025
Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.
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Golden Park Nursing Home (24 011 477a)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.
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Hyndburn Borough Council (24 011 562)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.
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Broadland District Council (23 020 259)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not investigate Miss X’s complaint about housing provided by the Council. Most of the complaint is late and there are no good reasons to exercise discretion to investigate it now. There is not enough evidence of fault in more recent events to justify our involvement.
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London Borough of Croydon (23 020 974)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Miss X complained about how the Council handled issues relating to her child, W’s, Education Health and Care (EHC) Plan. The Council was at fault for delay in reviewing W’s EHC Plan, mistakenly referring W for Speech and Language Therapy and for failing to assess Miss X’s needs as a parent carer. This caused Miss X frustration and upset and meant W missed out provision they should have had. To remedy their injustice, the Council will pay Miss X a total of £800 and carry out a parent carer assessment.
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Derby City Council (23 021 114)
Statement Upheld Alternative provision 12-Mar-2025
Summary: Mr Y complains the Council failed to ensure his daughter, D, received a suitable education when she stopped attending primary school in 2022. He also complains about delays in the Education Health and Care (EHC) process. Parts of Mr Y’s complaint are too old for us to consider without good reason. In the other parts of the complaint within our jurisdiction, there is fault because the Council did not take timely action to consider and arrange alternative provision once it became aware that D was not attending secondary school in September 2023. The Council will provide a symbolic payment for the missed provision, apologise to Mr Y, reimburse the privately funded tuition and make a further payment for distress caused by the delays.
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Lancashire County Council (24 012 216)
Statement Upheld Assessment and care plan 12-Mar-2025
Summary: We have upheld this complaint because the Council delayed reviewing Mr Z’s short break provision. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Essex County Council (24 012 909)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Mrs X complains the Council has failed to complete an Education Health and Care Needs Assessment within the statutory time frame. She says this has impacted her child’s education and mental health and caused avoidable distress to her wider family. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X.
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Transport for London (24 013 827)
Statement Closed after initial enquiries Public transport 12-Mar-2025
Summary: We will not investigate Ms X’s complaint about a bus driver’s failure to stop. This is because the issue did not cause Ms X significant enough injustice to warrant investigation.