Decision search
Your search has 54157 results
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Cheshire East Council (25 007 169)
Statement Closed after initial enquiries Safeguarding 20-Oct-2025
Summary: We will not investigate this complaint about the way the council managed the care and treatment of Mr X’s late relative, Mrs Y. This is because we cannot achieve anything for Mrs Y now and the injustice for Mr X is not significant enough to warrant our involvement.
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Arun District Council (25 007 274)
Statement Closed after initial enquiries Council tax 20-Oct-2025
Summary: We will not investigate Mr Z’s complaint about how the Council handled his missed Council Tax payment. This is because there is not enough remaining injustice to warrant investigation.
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North Yorkshire Council (25 007 291)
Statement Closed after initial enquiries Planning applications 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application for a development next to the complainant’s property. It is reasonable to expect the complainant to have contacted us sooner, and there is insufficient evidence that fault in the decision-making process has affected the planning outcome.
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Transport for London (25 007 582)
Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice. Mr X used his statutory right of appeal to London Tribunals, and there is insufficient evidence of fault in the peripheral matters to warrant investigation by the Ombudsman.
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West Northamptonshire Council (25 007 616)
Statement Closed after initial enquiries Safeguarding 20-Oct-2025
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The complaint is late and there are no good reasons to investigate now.
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Lancashire County Council (25 007 639)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We cannot investigate Mrs X’s complaint that she was issued a passport in the incorrect name when she was a child because it lies outside our jurisdiction. This is because the matter complained about is not an administrative function of the Council.
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London Borough of Ealing (25 007 818)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for alleged fly tipping. This is because Mr X could have used his right to raise a defence against the issuing of the notice in court if he considers there was fault in its issue.
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Birmingham City Council (25 007 822)
Statement Closed after initial enquiries Highway repair and maintenance 20-Oct-2025
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to raise the issues with the courts, who are better placed to consider the complaint, and it is not a good use of public resources to investigate complaint handling when we are not investigating the substantive matter.
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Surrey County Council (25 007 850)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We cannot investigate this complaint about a Council-commissioned support service allegedly failing to provide reasonable adjustments for Mr X. He has begun court action about the matter, so the law says we cannot also consider it.
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Bristol City Council (25 007 891)
Statement Closed after initial enquiries Child protection 20-Oct-2025
Summary: We cannot investigate this complaint about the Council’s decision to seek removal of Miss X’s child via the courts, and related matters. The law prevents us investigating what happened in court and the Council’s decision to pursue court action. Peripheral matters are inextricably linked to the court proceedings.