Decision search
Your search has 54156 results
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Essex County Council (25 006 272)
Statement Upheld Special educational needs 20-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate most of Miss X’s complaint about the Council’s early help services because an investigation is unlikely to achieve any additional outcome. We will not investigate some of the complaint because the Information Commissioner’s Office is better suited.
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Sandwell Metropolitan Borough Council (25 006 407)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s description of a property sold under the Right to Buy scheme in 2021. The details of the sale are a private legal matter and only the courts could provide a remedy for any claim of negligence.
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Devon County Council (25 006 422)
Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice. There is insufficient evidence of fault by the Council.
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Hampshire County Council (25 006 508)
Statement Closed after initial enquiries Disabled facilities grants 20-Oct-2025
Summary: We will not investigate this complaint about an alleged debt owing to the Council for a disabled facilities grant given thirty years ago. The passage of time makes it difficult to investigate and reach a safe conclusion. However, based on the information that is available it is unlikely we would find fault with the Council.
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Royal Borough of Kensington & Chelsea (25 006 567)
Statement Closed after initial enquiries Special educational needs 20-Oct-2025
Summary: We will not investigate Ms X’s complaint about the education and special educational support provided to her child, Y, since 2022. Part of the complaint is late and the Council has not yet had the opportunity to consider and respond to a complaint about more recent matters.
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Cheshire West & Chester Council (25 006 765)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council not enforcing against the owner of a nearby house for accessing their property in vehicles with no dropped kerb and crossover, how it dealt with his contacts and reports, and an officer viewing his online profile page. There is insufficient significant unremedied personal injustice to Mr X from the matters complained of to warrant us investigating.
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London Borough of Tower Hamlets (25 006 785)
Statement Closed after initial enquiries Special educational needs 20-Oct-2025
Summary: We cannot investigate this complaint about the Education, Health and Care Plan process for Mr X’s children. This is because Mr X has appealed to the Tribunal. This places the matter outside our jurisdiction.
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London Borough of Barnet (25 006 800)
Statement Upheld Council tax 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the council tax premium charge on his second home. This is mostly because the Council has agreed to apologise to Mr X and pay him £100 in recognition of the injustice caused. Therefore, investigation by us would not be proportionate.
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Kingston Upon Hull City Council (25 006 865)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to issue fixed penalty notices for children not attending school. Mr X had the option of not paying and, if the Council prosecuted him, he could have argued his case in court. The law prevents us investigating the school’s refusal to authorise the children’s absence.