Decision search
Your search has 54124 results
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Birmingham City Council (25 009 445)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is a late complaint and because the complainant could have appealed to the tribunal.
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Salford City Council (25 010 002)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.
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Gateshead Metropolitan Borough Council (25 011 008)
Statement Closed after initial enquiries Highway repair and maintenance 01-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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City of Bradford Metropolitan District Council (25 011 445)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to revoke Mrs X’s clean air zone exemption certificate. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Bedford Borough Council (25 011 920)
Statement Closed after initial enquiries School admissions 01-Sep-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Royal Borough of Windsor and Maidenhead Council (24 021 273)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs P complained about problems with the Council in issuing and amending her young son’s (Child X) Education, Health and Care Plan (EHC Plan), as well as its alleged failure to provide him speech and language therapy. Based on the available evidence, we found the Council delayed issuing an amended EHC Plan and failed to meet with Mrs P to discuss its proposed amendments. We also found the Council failed to secure the therapy provision identified in Child X’s EHC Plans. This caused an injustice to Child X, as well as Mrs P who paid for privately arranged therapy herself. The Council has agreed to our recommendations to remedy this.
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Oldham Metropolitan Borough Council (24 016 215)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: We will not investigate this complaint the Council completed an unannounced social care visit. There is not enough evidence of fault to justify our involvement.
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Wiltshire Council (24 017 754)
Statement Not upheld Charging 31-Aug-2025
Summary: Ms A complained that the Council delayed in moving her mother Ms X to appropriate alternative accommodation and as such has caused personal financial loss to Ms X. We find there was no fault on the part of the Council. No-one had legal authority over Ms X’s finances and no move could be achieved until deputyship was resolved.
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Birmingham City Council (24 018 222)
Statement Upheld Refuse and recycling 31-Aug-2025
Summary: Mr X complained the Council has repeatedly failed to collect his recycling waste as scheduled since July 2024. We found the Council’s repeated failure to collect Mr X’s recycling when collecting his neighbours’ is fault. This fault has caused Mr X frustration and inconvenience. The Council will apologise and make a payment to Mr X.
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Sandwell Metropolitan Borough Council (24 018 450)
Statement Upheld Special educational needs 31-Aug-2025
Summary: The Council was at fault as it delayed completing an Education, Health and Care needs assessment for Miss X’s child Y. It was also at fault as it did not properly consider its alternative provision duty when Y was not in school and it poorly communicated and handled Miss X’s complaint. The Council will apologise and make a symbolic payment to Miss X to recognise the avoidable frustration and uncertainty caused by its faults. It will also report back to us on the steps it will take to avoid similar issues from happening again.