Decision search
Your search has 54124 results
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ASANA Healthcare Ltd (25 006 952)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the care provider not delivering the package of care he paid for. The complaint lies outside our jurisdiction because it is not about actions that involve, or are connected to, the provision of adult social care.
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London Borough of Bexley (25 007 114)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate this complaint about information included in a report. This is because the complaint has been made late and the Information Commissioner is better placed to consider the issues raised.
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Thames Valley Police & Crime Commissioner (25 009 199)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We cannot investigate this complaint about the Police’s handling of a criminal investigation and the decision to make a safeguarding referral for Mr X’s child. We have no power to look into complaints connected with investigating or preventing crime.
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Birmingham City Council (25 009 554)
Statement Closed after initial enquiries Parking and other penalties 02-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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Gloucestershire County Council (25 009 701)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate this complaint about liability for damage to Mr X’s motor vehicle. This is because Mr X has an alternative legal remedy through the courts and because we cannot decide liability, or direct the Council to accept liability, it would be reasonable to expect Mr X to use his legal remedy.
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Preston City Council (25 010 068)
Statement Closed after initial enquiries Council tax 02-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Wirral Metropolitan Borough Council (25 012 270)
Statement Upheld Special educational needs 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s son’s Education, Health and Care needs assessment. This is because the Council has apologised to Mrs X and agreed to pay her £200, and this provides a suitable remedy for the complaint.
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Cheshire East Council (25 004 971)
Statement Closed after initial enquiries Enforcement 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. There is insufficient evidence that fault by the Council has affected the planning enforcement outcome or caused the complainant a significant injustice.
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London Borough of Brent (24 017 300)
Statement Upheld Safeguarding 01-Sep-2025
Summary: Ms Y says the Council failed to act to safeguard Ms X and failed to carry out a needs assessment or provide Ms X with support. The Council accepts it failed to follow the right process when dealing with the safeguarding concerns raised and the request for a care assessment. That meant Ms X missed out on care support and a move to a safer property for more than two years and Ms Y experienced significant distress. An apology, payment to Ms Y and procedural changes are satisfactory remedy.
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London Borough of Brent (24 017 777)
Statement Upheld Allocations 01-Sep-2025
Summary: We have upheld Mr X’s complaint about how the Council handled his request for a housing suitability review. The Council has agreed to a proportionate remedy for the injustice caused.