Decision search
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Leicestershire County Council (25 016 006)
Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2025
Summary: We will not investigate Mr B’s complaint that his van was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his claim at court.
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Herefordshire Council (24 019 532)
Statement Upheld Special educational needs 28-Oct-2025
Summary: The Council failed to complete an annual review of an Education, Health and Care Plan on time and failed to provide a right of appeal in 2023. The Council also failed to consider if its duty to provide alternative provision under s.19 Education Act 1996 was engaged when a pupil had to be withdrawn from school. This caused distress and uncertainty whether provision was missed. The Council has agreed to apologise, make a symbolic financial payment and carry out service improvements.
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Surrey County Council (24 021 292)
Statement Not upheld Assessment and care plan 28-Oct-2025
Summary: Mr X complained the Council unnecessarily delayed his mother’s discharge from hospital as it would not provide a 24-hour residential care home placement. Based on current evidence we have found no fault by the Council.
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London Borough of Brent (24 021 318)
Statement Upheld Special educational needs 28-Oct-2025
Summary: The Council has accepted that it failed to provide the special educational provision for the complainant’s brother. We agree with the Council’s findings, but we considered the Council had not fully recognised the injustice caused by the loss of education for the brother and avoidable distress to the family. The Council has now agreed to make a symbolic payment for this injustice. We are therefore closing the complaint.
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Coventry City Council (24 023 422)
Statement Closed after initial enquiries Other 28-Oct-2025
Summary: We will not investigate Mrs M’s complaint about a social care assessment for her daughter, G, because we could not add to the Council’s response, and further investigation would not lead to a different outcome. There is insufficient outstanding injustice to justify our involvement.
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Birmingham City Council (25 000 338)
Statement Upheld Allocations 28-Oct-2025
Summary: Mrs X complained about the Council closing her housing application. We find that the Council failed to provide clear information about the documents she needed to submit to support her application, or the evidence it would accept as proof of her address. It then closed Mrs X’s application as incomplete without specifying what information she had not provided. This caused Mrs X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to assess Mrs X’s application and, if she qualifies to join the register, it will backdate her award and registration date. The Council has also agreed to apologise and make a symbolic payment to Mrs X.
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London Borough of Newham (25 001 044)
Statement Upheld Parking and other penalties 28-Oct-2025
Summary: Mr X complains the Council did not properly deal with a Penalty Charge Notice (PCN) causing financial loss. The Council gave Mr X contradictory information and passed Mr X’s case to enforcement agents before a deadline to pay had expired. Mr X suffered financial loss. The Council will apologise, allow Mr X to pay the PCN at the original reduced rate, pay Mr X £200 for time and trouble, ensure he is not liable for any enforcement charges in relation to this PCN and train relevant staff.
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Roseberry Care Centres (England) Ltd (25 001 752)
Statement Closed after initial enquiries Charging 28-Oct-2025
Summary: We will not investigate this complaint about an increase in care home fees. There is not enough evidence of fault by the care provider.
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London Borough of Haringey (25 002 280)
Statement Closed after initial enquiries Child protection 28-Oct-2025
Summary: We will not investigate Ms X’s complaint about children services’ actions. We are unlikely to find fault in the Council’s decision not to accommodate Y. The Information Commissioner’s Office is better placed to consider data protection complaints, and we are unlikely to achieve more than the Council ending child protection plans.
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London Borough of Brent (24 003 451)
Statement Upheld Homelessness 28-Oct-2025
Summary: Mr D complains the Council delaying making a direct offer of accommodation. I have found the Council followed the correct process. There was some minor delay which did not result in a significant injustice.