Decision search
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Kent County Council (24 016 939)
Statement Closed after initial enquiries Child protection 05-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with child protection matters concerning Mr X’s grandchildren. This is because much of the complaint concerns what happened in court and other matters are late.
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Bedford Borough Council (24 016 953)
Statement Closed after initial enquiries Council tax 05-Feb-2025
Summary: We cannot investigate this complaint about council tax arrears following an excess payment of council tax reduction. This is because the complainant appealed to the Valuation Tribunal.
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Transport for London (24 017 096)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025
Summary: We cannot investigate this complaint about Penalty Charge Notices because Mr Y has appealed the same matter to the London Tribunals.
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London Borough of Havering (24 017 341)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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Gateshead Metropolitan Borough Council (23 014 698)
Statement Closed after initial enquiries Planning applications 05-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to approve an application for a Certificate of Lawfulness of Proposed Use or Development for a house next to the complainant’s home. We have not seen enough evidence of fault in the way the Council considered the application. Nor can we achieve the outcome the complainant is seeking.
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London Borough of Tower Hamlets (23 016 344)
Statement Upheld Homelessness 05-Feb-2025
Summary: The Council was at fault for failing to review whether Miss X’s temporary accommodation remained suitable considering the disrepair she reported. The Council was also at fault for its poor communication and delays in complaint handling. There was no fault in how the Council decided Miss X’s priority on the housing register. To remedy the injustice to Miss X, the Council has agreed to apologise, decide if the property is suitable, and make a payment to Miss X.
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London Borough of Hounslow (23 019 692)
Statement Upheld Leisure and culture 05-Feb-2025
Summary: Mr X complained the Council failed to investigate the actions of the allotment chairman following reports he made. We found fault with the Council for delays in investigating Mr X's concerns and failure to complete promised monitoring. We also found fault with the Council’s complaint handling. The Council agreed to apologise to Mr X and pay him £250 for the uncertainty and frustration its fault caused. The Council also agreed to review its Community Trigger procedure to ensure this is aligned with the relevant guidance and legislation.
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Sunningdale Care Limited (23 019 703)
Statement Not upheld Residential care 05-Feb-2025
Summary: There is no evidence the care provider failed to provide a good standard of care appropriate to the late Mrs X’s needs and therefore no reason why Mr A should not pay the full notice period.
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The Yews Residential Home (24 001 373)
Statement Upheld Residential care 05-Feb-2025
Summary: The complainant (Miss X) complained about the quality of care provided to her mother (Mrs Y) by The Yews Residential Care Home. We found The Yews Residential Care Home actions caused injustice to Mrs Y and Miss X. We recommend the care provider apologise, reduce the outstanding invoice for Mrs Y’s residential care and make a symbolic payment to recognise Mrs Y’s and Miss X’s distress. We also recommend some service improvements in relation to keeping care and medication records and making Deprivation of Liberty Safeguards applications.
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Lancashire County Council (24 001 376)
Statement Upheld Alternative provision 05-Feb-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to ensure her daughter received alternative education after she stopped attending school. It failed to show it decided whether she received suitable education. It fettered its discretion by requiring medical evidence from a medical consultant or CAMHS manager. It failed to liaise with other sources of evidence. It also failed to follow its complaints procedure. This caused lost education, stress, and lost opportunity. The Council agreed to make a payment for lost education provision, and review policy, monitoring procedures, and her education provision.