Decision search
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South Staffordshire District Council (24 016 751)
Statement Closed after initial enquiries Trees 06-Feb-2025
Summary: We will not investigate this complaint about an overhanging tree and a broken fence. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (23 012 562)
Statement Upheld Disabled children 06-Feb-2025
Summary: Mrs X complained about Birmingham Childrens Trust’s consideration of her complaint under the statutory complaint procedure about a review of the family’s short break package. Mrs X said the family suffered a harmful impact on their wellbeing and she incurred additional costs. We have found fault due to delay including in completing recommendations of the Independent Review Panel. We consider the agreed action of an apology and additional symbolic payment provides a suitable remedy.
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Suffolk County Council (24 014 441)
Statement Closed after initial enquiries Special educational needs 06-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. It is unlikely an investigation would add anything to the Council’s response or achieve a worthwhile outcome.
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Derbyshire County Council (24 014 538)
Statement Closed after initial enquiries Safeguarding 06-Feb-2025
Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault causing significant injustice to justify our involvement. There is no worthwhile outcome to be achieved from an Ombudsman investigation.
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Central Bedfordshire Council (24 014 610)
Statement Closed after initial enquiries Special educational needs 06-Feb-2025
Summary: We will not investigate this complaint about the Council allegedly breaching special educational needs regulations. The matter complained of is closely linked to decisions about the nature of Miss X’s child’s special educational needs. Miss X has or had a right it would be reasonable to use to appeal to the Special Educational Needs and Disability Tribunal about that. It is not a good use of resources to investigate the Council’s complaint handling where we are not investigating the substantive matter underlying it.
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Lakeshore Healthcare Limited (24 014 611)
Statement Closed after initial enquiries Residential care 06-Feb-2025
Summary: We cannot investigate Ms X’s complaint the Care Home made false allegations about her behaviour to the Council. The allegations were considered as part of court proceedings. Therefore, the law says we cannot investigate.
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Leicester City Council (24 014 672)
Statement Closed after initial enquiries Council tax 06-Feb-2025
Summary: We will not investigate this complaint the Council refused to share information about a council tax account. There is not enough evidence of fault to justify our involvement.
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Southampton City Council (24 014 707)
Statement Closed after initial enquiries Other 06-Feb-2025
Summary: We will not investigate this complaint that the Council incorrectly placed a street nameplate on Mr X’s land as Mr X is not caused a level of injustice from Council fault to justify our further action.
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Royal Borough of Kensington & Chelsea (24 014 294)
Statement Closed after initial enquiries Homelessness 06-Feb-2025
Summary: We will not investigate this complaint about how the Council treated Ms X when she was homeless. The complaint is late without good enough reason to investigate it now. The alleged impact on Ms X’s health and earnings is more appropriately for the courts. The Council has not had a reasonable opportunity to consider another part of the complaint.
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West Berkshire Council (24 014 796)
Statement Closed after initial enquiries Council tax 06-Feb-2025
Summary: We will not investigate this complaint about eligibility for a council tax exemption because there is insufficient evidence of fault by the Council.