Bournemouth, Christchurch and Poole Council (25 013 860)

Statement Upheld Transport 23-Jul-2026

Summary: Mr X complained the Council has failed to make appropriate reasonable adjustments to enable him to renew his blue badge. And that it failed to communicate with him in line with agreed reasonable adjustments. We found the Council’s failure to properly consider Mr X’s request for reasonable adjustments regarding his blue badge renewal is fault. As is the Council’s failure to ensure its records were correct and up to date. These faults have caused Mr X unnecessary difficulties, distress and frustration. The Council will apologise and make a payment to Mr X. It will also work with Mr X to verify his identity and update its records.

Devon County Council (25 023 200)

Statement Closed after initial enquiries Transport 08-Jul-2026

Summary: We will not investigate this complaint about how the Council assessed a Blue Badge application. This is because there is not enough evidence of fault to warrant our involvement.

Blackburn with Darwen Council (25 025 128)

Statement Closed after initial enquiries Transport 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X's Blue Badge application because there is not enough evidence of fault. We will not investigate Mr X's concerns about Freedom of Information requests because these are matters the Information Commissioner's Office is better placed to consider.

Essex County Council (25 023 290)

Statement Closed after initial enquiries Transport 07-Jul-2026

Summary: We will not investigate this complaint about the way the Council dealt with Mrs X’s application to renew her blue badge. We consider further investigation will not lead to a different outcome.

Bedford Borough Council (25 022 847)

Statement Closed after initial enquiries Transport 25-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her relative, Mr Y, a blue badge. There is insufficient evidence of fault to warrant an investigation.

London Borough of Lambeth (25 011 965)

Statement Closed after initial enquiries Transport 23-Jun-2026

Summary: We will not investigate this complaint about how the Council handled a freedom pass application. This is because there is not enough evidence of fault to warrant our involvement.

Brighton & Hove City Council (25 024 094)

Statement Upheld Transport 22-Jun-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s bus pass and Blue Badge applications. This is because further investigation would not lead to a different outcome.

Kirklees Metropolitan Borough Council (25 026 729)

Statement Closed after initial enquiries Transport 17-Jun-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision-making to justify an investigation.

Trafford Council (25 028 837)

Statement Closed after initial enquiries Transport 17-Jun-2026

Summary: We will not investigate this complaint about Ms X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision-making to justify an investigation.

Cumberland Council (25 030 266)

Statement Closed after initial enquiries Transport 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.