Peterborough City Council (25 011 596)

Statement Upheld Transport 28-Apr-2026

Summary: There was fault in the way the Council considered the complainant’s application to renew his Blue Badge. It failed to send him a copy of its initial decision letter, for which it has agreed to apologise, and then completed an assessment, but did not take proper account of his condition and the reason for his application. The means the outcome of the assessment is unsafe, and for this reason the Council has now agreed to carry out a reassessment. There is also evidence council officers do not properly understand an aspect of the Blue Badge eligibility criteria, and the Council will circulate guidance to them about this.

Peterborough City Council (25 022 146)

Statement Closed after initial enquiries Transport 28-Apr-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.

London Borough of Lewisham (25 023 053)

Statement Closed after initial enquiries Transport 27-Apr-2026

Summary: We will not investigate this complaint about Miss X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.

Central Bedfordshire Council (25 024 966)

Statement Closed after initial enquiries Transport 27-Apr-2026

Summary: We will not investigate this complaint about Mrs X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.

London Borough of Hounslow (25 022 122)

Statement Closed after initial enquiries Transport 26-Apr-2026

Summary: We will not investigate this complaint about Mrs X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.

Sheffield City Council (25 018 528)

Statement Closed after initial enquiries Transport 23-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council's refusal to renew her disabled person’s travel pass. There is insufficient evidence of fault to warrant an investigation.

London Borough of Barnet (25 022 622)

Statement Closed after initial enquiries Transport 23-Apr-2026

Summary: We will not investigate this complaint about the Council’s mobility assessment and its handling of Mrs X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating. In addition, further investigation by us is unlikely to lead to a different outcome.

Leeds City Council (25 023 699)

Statement Closed after initial enquiries Transport 23-Apr-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision-making to justify an investigation.

Sheffield City Council (25 024 008)

Statement Closed after initial enquiries Transport 23-Apr-2026

Summary: We will not investigate this complaint about Mr X’s disabled person’s bus pass application because there is not enough evidence of fault in the Council’s decision to justify an investigation. We also cannot achieve the outcome he wants.

London Borough of Newham (25 019 874)

Statement Closed after initial enquiries Transport 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating. In addition, further investigation by us is unlikely to lead to a different outcome.