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Recent statements in this category are shown below:

  • Stockton-on-Tees Borough Council (21 012 092)

    Statement Upheld Transport 08-May-2022

    Summary: The Council failed to properly consider Mrs X's application for a blue badge and failed to offer her the opportunity to appeal its decision.

  • London Borough of Harrow (21 012 073)

    Statement Upheld Transport 20-Apr-2022

    Summary: Miss X made an application for a blue badge which was declined by the Council. Miss X disagreed with the decision and complains the Council did not fully consider all the medical evidence she presented. We did not find fault with the assessment. But we find fault with the delay in the Council refunding the application fee. However the injustice caused by this was not such as to justify a remedy.

  • West Sussex County Council (21 010 987)

    Statement Upheld Transport 19-Apr-2022

    Summary: There was fault in how the Council considered a Blue Badge application. The Council had already addressed the injustice this caused to the complainant, by offering her a face-to-face mobility assessment, but it has now also agreed to review other recent decisions it has made, to determine whether other applications were affected by the same fault.

  • London Borough of Croydon (21 015 223)

    Statement Upheld Transport 12-Apr-2022

    Summary: The Council failed to properly consider Mrs X's application for a blue badge because it failed to record the reasoning for its decisions and failed to undertake a mobility assessment.

  • Trafford Council (21 010 920)

    Statement Not upheld Transport 10-Apr-2022

    Summary: Mrs B complained about the Council's refusal to award her a Blue Badge. During the investigation she applied again with new evidence and her application was successful. We have discontinued the investigation as the complaint is resolved.

  • Cornwall Council (21 010 362)

    Statement Upheld Transport 28-Mar-2022

    Summary: Mr B complains the Council has not properly assessed his eligibility for a Blue Badge. The Council considered the evidence Mr B provided but it told Mr B that he could not provide information from his GP and this was fault. The Council has agreed to apologise to Mr B. The Council agreed to allow Mr B to send in further evidence and to provide him with an assessment to consider that evidence.

  • London Borough of Hackney (21 013 452)

    Statement Upheld Transport 24-Mar-2022

    Summary: Mr C complained on behalf of Mr B, about the implementation of School Street Zones and Low Traffic Neighbourhoods. He said the process had failed to recognise the impact on disabled people with restricted mobility. The Council also took too long to grant him exemptions for particular streets, insisted on individual applications for exemptions and delayed in sending him the correct blue badge. We found the Council delayed in granting exemptions to Mr B and had not provided a quicker route for exceptional situations. The Council has agreed to pay Mr B £200 and has improved its procedure.

  • Brighton & Hove City Council (21 009 357)

    Statement Not upheld Transport 18-Mar-2022

    Summary: Mr B complained that the Council unreasonably refused his application for a blue badge. We did not find fault with the actions of the Council.

  • Nottinghamshire County Council (21 006 708)

    Statement Upheld Transport 18-Mar-2022

    Summary: Mr B was unable to make an online application for a Blue Badge because of his disability. There was fault in the Council's failure to offer an alternative way to apply for Mr B. The Council has already remedied this fault as it offered a telephone application to Mr B on the following day. The Council has also changed its procedures to allow telephone applications.

  • London Borough of Newham (21 014 585)

    Statement Upheld Transport 15-Mar-2022

    Summary: The Council acknowledged an error in processing Mr X's application for a blue badge. It apologised to him and awarded him a blue badge. The investigation will be discontinued.