Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.

The complaint

1. Mr X complained the Council refused his initial Blue Badge application and his appeal. He said this caused him distress.

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The Ombudsman’s role and powers

2. We investigate complaints of injustice caused by ‘maladministration’ and ‘service failure’. I have used the word fault to refer to these. We consider whether there was fault in the way an organisation made its decision. If there was no fault in how the organisation made its decision, we cannot question the outcome. (Local Government Act 1974, section 34(3), as amended)
3. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or continue an investigation if we decide there is not enough evidence of fault to justify investigating. (Local Government Act 1974, section 24A(6), as amended, section 34(B))

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How I considered this complaint

4. I considered information provided by the @complainant @and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Mr X said the Council failed to consider his medical conditions during his application for a Blue Badge.
7. The Council’s initial consideration of Mr X’s request and appeal correspondence indicates it considered Mr X’s medical conditions including the new information he subsequently provided.
8. I will not investigate Mr X’s complaint because it is unlikely we would find fault. On the information available in the reports, I have seen, and on balance of the evidence, the Council has followed the processes in line with guidance and the scoring mechanism. It also considered Mr X’s medical needs, assessed them in line with its assessment criteria and decided he did not meet the threshold for a Blue Badge. The Council informed Mr X that it would need more recent medical evidence of how his medical condition impacts his ability to undertake a journey.
9. The Ombudsman is not an appeal body. This means we do not take a second look at a decision to decide if it was wrong. Instead, we look at the processes an organisation followed to make its decision. If we consider it followed those processes correctly, we cannot question whether the decision was right or wrong, regardless of whether the complainant disagrees with the decision the Council made.

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Final decision

10. We will not investigate Mr X’s complaint because there is not enough evidence of fault to justify investigating.

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Investigator's decision on behalf of the Ombudsman