Lancashire County Council (17 014 970)

Category : Adult care services > Transport

Decision : Upheld

Decision date : 20 Aug 2018

Summary

Mr X complains about the Council’s decision not to give his son a blue badge.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

The Council has agreed to:

  • apologise to Mr X for the failure to offer his son a face to face assessment and pay him £250 for the time and trouble it has put him to;
  • review the way it deals with applications for blue badges to ensure:
    • it does not discount people with variable conditions;
    • it takes account of people with hidden or non-physical conditions which affect walking ability.

Ombudsman satisfied with Council's response: 03 December 2018.

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