Mr X complains about the Council’s decision not to give his son a blue badge.
The Ombudsman upheld the complaint and found fault causing injustice.
The Council has agreed to:
- apologise to Mr X for the failure to offer his son a face to face assessment and pay him £250 for the time and trouble it has put him to;
- review the way it deals with applications for blue badges to ensure:
- it does not discount people with variable conditions;
- it takes account of people with hidden or non-physical conditions which affect walking ability.
Ombudsman satisfied with Council's response: 03 December 2018.