Statement Upheld Transition from childrens services 21-Mar-2022
Summary: The Council is at fault for delaying consideration of this complaint at stage two of the children's statutory complaints procedure. The Council will issue its stage two response in the coming days. It has also agreed to offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.
Statement Upheld Transition from childrens services 19-Jan-2022
Summary: Mr B complained that the Council stopped his education incentive payment without notice or explanation on two occasions and refused to backdate the money to cover the gaps. The Council has now offered to pay him £500, support him until the end of his course and review its policies. We are satisfied this is a reasonable and proportionate way of resolving the complaint.
Statement Upheld Transition from childrens services 10-Jan-2022
Summary: Ms D complains on behalf of her adult son, Mr F about the way the Council dealt with his transition from children's services to adults' services in 2020. The Council has accepted there were delays in assessment; these caused injustice to Ms D and Mr F which warrants a financial remedy. There was no fault in the care and support assessments and plans. Fault in complaint handling caused time and trouble for Ms D.
Statement Upheld Transition from childrens services 09-Dec-2021
Summary: Mrs X complained the Council failed to properly plan for her daughter, F's, transition from children to adult care services. The Council was at fault. It did not properly plan for F's transition and failed to issue her amended Education, Health and Care (EHC) Plan naming a post-18 placement in line with statutory timescales. The Council agreed to apologise and pay Mrs X a total of £600 to remedy distress, uncertainty and time and trouble caused. It also agreed to review F's EHC Plan without delay in preparation for naming her post-18 placement in time for the 2022/23 academic year.
Statement Upheld Transition from childrens services 09-Nov-2021
Summary: Miss D complains on behalf of her adult daughter about actions the Council took in relation to her special educational and care and support needs. There was fault, some of which caused injustice to Miss D's daughter. The Council has agreed to make a payment to her.
Statement Not upheld Transition from childrens services 27-Aug-2021
Summary: Ms B says the Council failed to set up direct payments of rent to her as landlord for a care leaver she provided accommodation for and failed to act when there were problems with rent arrears and antisocial behaviour. There is no fault by the Council.
Statement Upheld Transition from childrens services 23-Aug-2021
Summary: Mr and Mrs X complained about poor transition planning for their daughter, Miss Y, when she moved from children's to adult support services, including the withdrawal of support services. The Council was at fault for its inconsistent communication about whether it would extend the overnight stays arranged by children's services beyond age 18, and for flaws in its complaints handling. The Council took appropriate steps to identify support for the family during the COVID-19 pandemic.
Statement Upheld Transition from childrens services 19-Jul-2021
Summary: The Council is at fault for delaying considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.
Statement Upheld Transition from childrens services 01-Jul-2021
Summary: We will not investigate Ms X's complaint that the Council has failed to pay the full cost to her care home of caring for a young person who stayed some months after she became an adult and ceased to be a 'looked after child'. I am satisfied with the Council's action. It has apologised to Ms X for the delay and is paying the money owed. The Council has acknowledged poor complaint handling and has given advice to officers.
Statement Not upheld Transition from childrens services 07-Jun-2021
Summary: Mrs D complained the Council failed to consult her before it removed a phone she gave to her daughter. She also said its Social Worker bullied her. The Council made a decision it was entitled to make. And so, we cannot criticise its decision. There was no evidence of bullying, we cannot therefore make a finding on this matter.