Birmingham City Council (24 016 538)

Statement Upheld Transition from childrens services 09-Feb-2026

Summary: Mr Y complains about the Council’s poor handling of his child’s transition from Children’s Services to Adult Social Care. Mr Y also complains about the Council’s handling of his complaint. The Council has now upheld all aspects of Mr Y’s complaint and there is no further fault for us to find. Our investigation has therefore focussed on the Council’s remedy. We find the remedy already provided to be proportionate and ask the Council to send evidence that the agreed outcomes have been completed.

Derbyshire County Council (25 011 263)

Statement Closed after initial enquiries Transition from childrens services 02-Feb-2026

Summary: We will not investigate Mr F’s complaint about direct payments during his son’s transition from children’s to adults’ services because there is nothing we could add to the Council’s response. The Council is about to respond to Mr F’s complaint about an audit. If he remains dissatisfied once he has completed the complaints process, Mr F can make a new complaint to us.

Surrey County Council (25 008 644)

Statement Closed after initial enquiries Transition from childrens services 22-Jan-2026

Summary: We will not investigate this complaint about failures in communication about adult social care support. The injustice is not enough to justify our involvement. We are satisfied with the actions the Council has already taken to apologise and offer to meet, and it is unlikely we would achieve anything further.

London Borough of Haringey (24 008 108)

Statement Upheld Transition from childrens services 22-Jan-2026

Summary: Ms Y complained about the Council’s support for her late son, Z, and the standard of support by the service provider the Council commissioned to deliver Z’s support. We have found fault causing injustice by the Council in failing to: properly monitor the service provider’s support for Z and take effective action to address this; and ensure there was an appropriate plan in place to respond to concerns about Z’s safety. We have also found fault with the service provider in the way it delivered Z’s support. The Council has agreed to remedy this injustice by apologising to Ms Y for the extreme distress caused, making a payment to recognise this distress, and a service improvement.

Devon County Council (24 011 249)

Statement Upheld Transition from childrens services 08-Dec-2025

Summary: Mr Y complains the Council failed to replace a psychologist despite having agreed to provide Mr X with one indefinitely and delayed completing a care assessment. The Council failed to explain why the psychology input had ended and it delayed completing a care assessment. That caused Mr Y and his wife distress. An apology, payment to Mr Y and provision of an action plan to address the backlog of care assessments is satisfactory remedy.

East Sussex County Council (25 009 655)

Statement Closed after initial enquiries Transition from childrens services 05-Dec-2025

Summary: We will not investigate this complaint about the way the Council has handled Mr X’s care. This is because the complaint is late and there is no good reason to investigate this now.

West Sussex County Council (25 007 024)

Statement Closed after initial enquiries Transition from childrens services 03-Nov-2025

Summary: We will not investigate Mr X’s complaints about the Council’s decision to cease his daughter’s college placement and Education, Health and Care Plan and its communications and complaints handling. The substantive matters are appealable, or could have been appealed, to the SEND Tribunal. The other complaints do not warrant investigation because there is either not enough evidence of fault or injustice or there is no worthwhile outcome achievable.

Somerset Council (25 006 163)

Statement Closed after initial enquiries Transition from childrens services 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s delay in securing social care support for Mrs X’s son. This is because any injustice is not significant enough to justify our involvement.

Cambridgeshire County Council (25 004 813)

Statement Closed after initial enquiries Transition from childrens services 16-Oct-2025

Summary: We will not investigate Mrs X’s complaint the Council delayed moving her daughter, Miss Y, from her children’s residential placement to an adult one. Any outstanding injustice is not significant enough to warrant an investigation and our involvement would be unlikely to achieve anything meaningful.

London Borough of Croydon (24 020 730)

Statement Upheld Transition from childrens services 09-Oct-2025

Summary: Mr X complained the Council delayed providing his son with respite care when he transitioned from children to adult services. We find the Council was at fault for the delay in securing suitable respite care for Mr X’s son. This caused distress and upset, and Mr X’s son lost out on care he was entitled to. The Council has agreed to apologise to Mr X and his son, make payments to them and implement a service improvement.