Medway Council (25 004 902)

Statement Upheld Safeguarding 14-May-2026

Summary: Mx Y complains about the Council’s response to a safeguarding referral it received about abuse by a care worker. We find the Council ended its safeguarding involvement prematurely. Although the Council later resumed its investigation, the earlier decision to close the enquiry caused avoidable distress. Mx Y also complains the care provider failed to deliver the agreed level of care to meet their assessed needs. We find fault because the provider did not consistently deliver the care hours the Council assessed as necessary. The Council will complete the remedial actions listed at the end of this statement.

Hertfordshire County Council (25 020 750)

Statement Closed after initial enquiries Safeguarding 13-May-2026

Summary: We will not investigate this complaint about adult safeguarding. The person using the service has died so has no injustice for us to now consider and remedy. The person making the complaint does not have a significant enough injustice to justify our involvement.

Lincolnshire County Council (25 014 744)

Statement Closed after initial enquiries Safeguarding 12-May-2026

Summary: We will not investigate Mrs X’s complaint about a Deprivation of Liberty Safeguards assessment carried out with her father shortly before he died. This is because further investigation would not lead to a different outcome.

Oldham Metropolitan Borough Council (25 001 396)

Statement Upheld Safeguarding 11-May-2026

Summary: There was fault by the Council. It failed to inform Ms X about safeguarding concerns against her, failed to keep a record of decision-making, failed to liaise with another agency, failed to tell her it had ended a safeguarding enquiry and delayed responding to her complaint. This caused her avoidable distress and time and trouble. The Council will issue a symbolic payment and a written reminder to relevant council staff.

London Borough of Enfield (25 008 604)

Statement Upheld Safeguarding 11-May-2026

Summary: Mr B complained about the way the Council handled an incident involving his son, Mr C, during transport to college and the subsequent safeguarding investigation. We found the Council’s initial decision-making process was flawed and it delayed excessively on several occasions causing distress to Mr B and Mr C. The Council has agreed to apologise to Mr B and Mr C, make a symbolic payment, provide services to him and improve its procedures for the future.

Salford City Council (25 019 747)

Statement Closed after initial enquiries Safeguarding 10-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s safeguarding concern because there is not enough evidence of fault.

Bath and North East Somerset Council (25 008 965)

Statement Not upheld Safeguarding 04-May-2026

Summary: Mr X complained the Council started a safeguarding enquiry without completing a formal mental capacity assessment for his mother, Mrs Y. He also says the Council failed to consult with him and his brother during the process. We do not find the Council was at fault.

West Northamptonshire Council (25 018 469)

Statement Closed after initial enquiries Safeguarding 04-May-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to safeguard her relative, Mr Y. Some of the complaint is late and there is no worthwhile outcome achievable by our investigation. It is appropriate for the Council to address any new matters through its complaints procedure.

Devon County Council (25 000 402)

Statement Closed after initial enquiries Safeguarding 04-May-2026

Summary: Mrs A complains about the Council. Her complaints relate to the care of her parents at multiple care homes between 2021 and 2024. We will not investigate this complaint because it is late.

Lancashire County Council (25 006 947)

Statement Upheld Safeguarding 30-Apr-2026

Summary: The Council and its commissioned Care Home were not at fault in their assessments of Mrs X’s needs, or in the planning of her care. The Care Home was at fault in its care of Mrs X’s continence and toileting needs in October 2024, which caused Mr X distress and impacted Mrs X’s dignity. It was also at fault in its record keeping at that time, which caused Mr X uncertainty. The Council was not at fault in its enquiries into two safeguarding incidents, but failed to share a detailed outcome with Mr X, which caused him uncertainty. The Council should agree to apologise to Mr X for the distress and uncertainty caused to him by the faults.