Leicestershire County Council (25 006 430)

Statement Closed after initial enquiries Safeguarding 21-Oct-2025

Summary: We will not investigate this complaint about decisions the Council made about Mrs X’s late mother’s care support. This is because further investigation would not lead to a different outcome.

Kingston Upon Hull City Council (25 006 701)

Statement Closed after initial enquiries Safeguarding 21-Oct-2025

Summary: We cannot investigate this complaint about how the Council handled Mr X’s safeguarding referrals relating to his partner. The Court of Protection is involved to consider the substantive issues. We could not achieve a more meaningful outcome in relation to parts of the complaint that would be separable.

Cheshire East Council (25 007 169)

Statement Closed after initial enquiries Safeguarding 20-Oct-2025

Summary: We will not investigate this complaint about the way the council managed the care and treatment of Mr X’s late relative, Mrs Y. This is because we cannot achieve anything for Mrs Y now and the injustice for Mr X is not significant enough to warrant our involvement.

West Northamptonshire Council (25 007 616)

Statement Closed after initial enquiries Safeguarding 20-Oct-2025

Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The complaint is late and there are no good reasons to investigate now.

East Riding of Yorkshire Council (25 003 200)

Statement Closed after initial enquiries Safeguarding 19-Oct-2025

Summary: We will not investigate this complaint about the Council’s actions relating to Mrs Y’s welfare and residence. Mr X is not a suitable representative for complaints relating to Mrs Y’s care and residence, and in any event these complaints have been considered in court. The Information Commissioner is best placed to consider complaints about the Council’s decision not to share information.

Royal Borough of Greenwich (25 007 149)

Statement Closed after initial enquiries Safeguarding 19-Oct-2025

Summary: We will not investigate Ms X’s complaint that the Council failed to carry out a needs assessment or provide her with support. This is because it is unlikely we could achieve anything worthwhile because any safeguarding concerns would be investigated by the council for the area she lives in.

East Sussex County Council (25 004 464)

Statement Closed after initial enquiries Safeguarding 16-Oct-2025

Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.

London Borough of Lewisham (24 011 790)

Statement Not upheld Safeguarding 15-Oct-2025

Summary: Mr X complained about how the Council handled his brother, Mr C’s, care. Mr X told us this impacted his mental and physical health. We have found no fault in the Council’s actions.

London Borough of Lambeth (24 010 904)

Statement Upheld Safeguarding 13-Oct-2025

Summary: Miss X complains on behalf of Mrs Y that the Council did not deal properly with a safeguarding investigation. The Council didn’t properly communicate with Miss X about what was being investigated. Miss X suffered uncertainty and avoidable distress. The Council should apologise to Miss X and pay Miss X £200.

London Borough of Ealing (25 006 042)

Statement Closed after initial enquiries Safeguarding 13-Oct-2025

Summary: We will not investigate this complaint about an alleged failure of the Council to assess and safeguard Mr X for several years up to 2024. Investigation would be unlikely to establish a causal link between the actions of the Council, and the injustice Mr X complains of. The Council has also already offered Mr X an assessment, and we would be unlikely to recommend more than this.