Hampshire County Council (25 004 190)

Statement Upheld Safeguarding 03-Mar-2026

Summary: Mr X complained the Council failed to investigate safeguarding concerns he raised relating to his relative, Y’s hospital discharge in August 2024. The Council was at fault for not reviewing risks assessments relating to Y’s care sooner. However, the Council’s fault did not cause Mr X a significant enough injustice as the Council used other ways to keep Mr X updated.

Nottinghamshire County Council (25 010 499)

Statement Closed after initial enquiries Safeguarding 03-Mar-2026

Summary: We will not investigate Mrs Y’s complaint about how the Council acted on safeguarding concerns in relation to her late father. This is because the complaint is late and investigation is unlikely to find fault by the Council.

London Borough of Lambeth (25 001 999)

Statement Upheld Safeguarding 02-Mar-2026

Summary: The Council was at fault for not meeting Mr Y’s assessed care and support needs when it housed him in unsuitable accommodation. The Council was also at fault for its poor communication and complaint handling. It will apologise and make a symbolic payment to Mr Y to acknowledge the distress caused by his unmet care needs and the avoidable frustration and uncertainty he was caused by its faults. It will also take action to prevent the recurrence of the same faults.

Cumberland Council (25 005 984)

Statement Upheld Safeguarding 26-Feb-2026

Summary: Mrs X suffered distress and uncertainty because the Council failed to document its safeguarding decisions properly, failed to communicate with her properly and failed to follow up on a referral for a care line pendant. The Council will apologise to Mrs Y, make a payment to her, provide guidance to officers dealing with complaints and carry out a training session for those working in adult social care.

Luton Borough Council (25 014 224)

Statement Closed after initial enquiries Safeguarding 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to accept a safeguarding referral or how it handled the referral. Firstly we are unlikely to find fault with the Council in accepting a referral. Secondly, Mr X has not been caused any significant injustice by the fault he alleges, in a delay in responding to that referral, and there is no worthwhile outcome achievable by us investigating.

Sandwell Metropolitan Borough Council (25 007 544)

Statement Upheld Safeguarding 25-Feb-2026

Summary: Mrs X complained about failings and delays in the Council’s safeguarding investigation of her mother, Mrs Y’s unwitnessed fall at a care home. We found the delays in the safeguarding investigation and failure to keep Mrs X informed or updated are fault. These faults have caused Mrs X distress and uncertainty.

Royal Borough of Kensington & Chelsea (25 017 157)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault. The Council followed its process to consider the concerns, and has explained why it could not share its findings with the referrer.

Manchester City Council (25 015 974)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate Mr X’s complaint about a safeguarding enquiry concerning his parent plus the Council’s decision not to share information with him. There is no evidence of a significant injustice. And there is another body better placed to consider.

Brighton & Hove City Council (25 014 116)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate this complaint about how the Council handled an adult social care complaint. We already considered the substantive matter under a previous case reference, and it is not proportionate to consider subsequent complaint-handling in isolation as there is nothing meaningful we could achieve.

London Borough of Barking & Dagenham (25 014 230)

Statement Closed after initial enquiries Safeguarding 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s action relating to, and its decision to close, a safeguarding enquiry. We are unlikely to find fault with the Council.