Surrey County Council (25 023 857)

Statement Closed after initial enquiries Safeguarding 04-Aug-2026

Summary: We will not investigate Miss X’s complaint about adult safeguarding. Part of the complaint has insufficient evidence of fault by the Council; part of it has insufficient injustice to justify an investigation; and we could not add any further meaningful outcome to the remaining part.

London Borough of Merton (25 022 790)

Statement Closed after initial enquiries Safeguarding 03-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding adults enquiry. We would not be able to achieve significantly more by investigating and there would be no worthwhile outcome in doing so.

North Somerset Council (25 014 024)

Statement Not upheld Safeguarding 02-Aug-2026

Summary: Mx B complained that the Council had failed to take account of its Public Sector Equality Duty in deciding not to extend funding for a male Independent Domestic Violence Adviser. We have not found fault with the Council’s actions.

London Borough of Bromley (25 024 047)

Statement Closed after initial enquiries Safeguarding 30-Jul-2026

Summary: We will not investigate this complaint about a safeguarding investigation. There is not enough evidence of fault in the Council’s actions to justify investigating.

Surrey County Council (26 010 840)

Statement Closed after initial enquiries Safeguarding 29-Jul-2026

Summary: We will not investigate Mrs X’s complaint about the Council implementing visiting arrangements in relation to visiting her friend in a care home. This is because it is unlikely we would find fault with the Council.

Walsall Metropolitan Borough Council (26 011 415)

Statement Closed after initial enquiries Safeguarding 29-Jul-2026

Summary: We will not investigate this complaint about the Council’s safeguarding actions in 2025. This is because there is no significant injustice and no worthwhile outcome achievable.

London Borough of Tower Hamlets (25 016 441)

Statement Not upheld Safeguarding 28-Jul-2026

Summary: The Council was not at fault for how it considered Ms X’s reasonable adjustments or how it carried out a safeguarding enquiry into her concerns of domestic abuse.

London Borough of Haringey (25 022 315)

Statement Closed after initial enquiries Safeguarding 27-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint. This is because the injustice caused by poor complaints handling is not significant enough to warrant investigation.

London Borough of Lambeth (25 024 325)

Statement Closed after initial enquiries Safeguarding 27-Jul-2026

Summary: We will not investigate this complaint about events relating to Ms X’s relative. The complaint is late.

Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.