Blackpool Borough Council (17 004 032)

Category : Adult care services > Safeguarding

Decision : Upheld

Decision date : 13 Dec 2018

Summary: Ms X complains carers placed her mother Ms Y on a commode next to a radiator causing burns to her legs. She also complains about a delay in completing a safeguarding investigation and about the outcome.


The Ombudsman upheld the complaint and found fault found causing injustice.

To remedy the injustice, we recommend the Council:

  • apologises to Ms Y and Ms X in writing;
  • pays £,5000 to Ms Y and £500 to Ms X;
  • ensures risk assessments completed by care agencies acting on its behalf identify obvious environmental hazards and care plans are put in place to minimise risks; and
  • conducts regular quality assurance checks with the Agency to satisfy itself the Agency is implementing effective risk assessments to ensure clients are safe.

Ombudsman satisfied with Council's response: 27 March 2019.


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