London Borough of Bexley (25 005 868)

Statement Closed after initial enquiries Residential care 13-Oct-2025

Summary: We will not investigate this complaint about the Council-commissioned Care Provider having arranged for Mrs Y to receive a vaccination. We could not achieve a meaningful outcome by doing so.

Leicestershire County Council (25 006 608)

Statement Closed after initial enquiries Residential care 13-Oct-2025

Summary: We cannot investigate this complaint about the Council’s placement of Mr X’s relative in a care home. The Council’s decision was considered in the Court of Protection. We have no power to consider matters decided in court.

Birmingham City Council (24 021 713)

Statement Upheld Residential care 12-Oct-2025

Summary: Ms X complained about her late relative Mrs Y’s care in a council-funded care home placement. We found fault by the care home which acted for the Council. It failed to involve Ms X or the family with Mrs Y’s care planning and failed to tell them about one of two falls. This was poor communication causing avoidable distress for which this Council will apologise.

Leeds City Council (25 005 961)

Statement Closed after initial enquiries Residential care 12-Oct-2025

Summary: We will not investigate this complaint about the quality of care in a care home and the Council’s related actions. We cannot achieve the outcomes Mr X seeks.

St Helens Metropolitan Borough Council (24 014 862)

Statement Upheld Residential care 09-Oct-2025

Summary: We found fault by Broadoak Manor Care Home (acting on behalf of St Helen’s Metropolitan Borough Council) in the care it provided to Mrs X. This caused her husband, Mr X, distress and uncertainty. The Council will apologise and take action to prevent similar problems occurring in future.

Surrey County Council (25 005 762)

Statement Closed after initial enquiries Residential care 08-Oct-2025

Summary: We will not investigate this complaint about hearing aids going missing in a care home. It is unlikely we could achieve anything worthwhile or achieve the outcome requested as missing personal possessions are matters for insurers or the police.

Durham County Council (25 005 328)

Statement Closed after initial enquiries Residential care 08-Oct-2025

Summary: We will not investigate this complaint about adult social care in a care home, and when to seek medical advice. This is because there is not enough evidence of fault to justify investigating. The care provider acting for the council sought medical advice and acted on it.

Bournemouth, Christchurch and Poole Council (24 011 583)

Statement Upheld Residential care 07-Oct-2025

Summary: Mr X complains on behalf of Mr Y that Care South, on behalf of the Council, failed to deal with adult social care properly, causing distress. Care South did not fully satisfy the conditions in Mr Y’s Deprivation of Liberty Safeguards (DoLS) or follow its complaints process properly. Mr X suffered delay. Care South has apologised for a delay in its complaints process. The Council should apologise to Mr X and pay Mr X £200 for avoidable distress.

Oakland Care (25 005 414)

Statement Closed after initial enquiries Residential care 06-Oct-2025

Summary: We will not investigate Miss X’s complaint, made on behalf of the late Mr Y, about the Care Provider’s delay in using a pain relief medicine during Mr Y’s end-of-life care. There is not enough evidence the Care Provider’s actions led to the injustices complained of to warrant us investigating.

Care Worldwide (Bradford) Limited (24 023 091)

Statement Not upheld Residential care 29-Sep-2025

Summary: Miss Y complained the Care Provider wrongly charged her for unnecessary care for Mr X. She says this caused unnecessary distress and financial strain. We find no fault with the Care Provider’s decision making.