North Yorkshire Council (25 008 818)

Statement Not upheld Residential care 10-Mar-2026

Summary: Miss X complained a Care Home arranged by the Council failed to provide suitable care for her father, Mr Y. We are ending our investigation. Miss X’s complaint is late. The Council has also taken appropriate action. We cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Miss X wants. The Information Commissioner is best placed to investigate Miss X’s complaint about her subject access request.

Southend-on-Sea City Council (25 009 668)

Statement Not upheld Residential care 10-Mar-2026

Summary: Mr X complained about the way staff at a care home dealt with the death of his father, Mr Y. He said they failed to tell him Mr Y was close to death and have misrepresented matters about Mr Y’s passing, causing uncertainty about the care Mr Y received. We have found no evidence of fault in the actions of the care home, and so the Council was not at fault.

Springcare (Bulwell) Limited (25 014 163)

Statement Closed after initial enquiries Residential care 10-Mar-2026

Summary: We will not investigate this complaint about the care received by the late Mr X in a nursing home, and a dispute about charges, as doing so would not lead to a worthwhile outcome. We could not now propose a remedy for any injustice to Mr X, and we would not be able to make recommendations regarding his estate. The Care Quality Commission has also already identified concerns within the home that require improvement, so investigation by us would not add to that.

Signature Senior Lifestyle Operations Ltd (25 015 269)

Statement Closed after initial enquiries Residential care 10-Mar-2026

Summary: We will not investigate this complaint about poor handovers and communication by the Care Provider. We could not achieve a more meaningful outcome by investigating the matter, and the claimed injustice is not significant enough to justify investigation by the Ombudsman.

Knowsley Metropolitan Borough Council (25 005 771)

Statement Not upheld Residential care 06-Mar-2026

Summary: Ms X complained about the quality of care Mrs Y received while resident in a care home. We do not find the Council at fault.

Barchester Healthcare Homes Limited (25 007 906)

Statement Upheld Residential care 06-Mar-2026

Summary: Mr X complains about the actions of Bamfield Lodge following the death of his late mother, Mrs Y. The care provider has already upheld some parts of Mr X’s complaint and provided a remedy. We do not find any further fault and the remedy already provided is proportionate.

Birmingham City Council (25 003 414)

Statement Upheld Residential care 05-Mar-2026

Summary: The Care Home met Ms X’s mother’s, Ms Y’s, care and support needs. The Care Home was at fault for poor communication with the family which it has already accepted in its complaint response and has apologised to the family.

Solihull Metropolitan Borough Council (24 019 395)

Statement Upheld Residential care 05-Mar-2026

Summary: Mrs B complained about the standards of care her mother Mrs X, received at a care home. The Council was at fault. The care provider failed to carry out some of Mrs X’s care in line with her care plan and kept poor and inaccurate records. This caused distress, frustration and uncertainty about the care Mrs X received. The Council will apologise and make a symbolic payment to Mrs B to remedy the injustice caused. It agreed to carry out service improvements with the care provider.

Bupa Care Homes (CFC Homes) Limited (25 002 410)

Statement Upheld Residential care 26-Feb-2026

Summary: Mr X complained about the quality of care provided to his mother Mrs Y at the care home. On the evidence considered, there were some faults with the care provided. The Care Provider has already taken appropriate actions to address the faults with the quality of Mrs Y’s care. It will also apologise and make a payment to acknowledge the frustration they were caused.

The Fremantle Trust (25 013 723)

Statement Closed after initial enquiries Residential care 26-Feb-2026

Summary: We will not investigate Miss X’s complaint about the quality of food in a care home. This is because any injustice is not significant enough to justify an investigation by the Ombudsman.