Bournemouth, Christchurch and Poole Council (24 011 583)

Statement Upheld Residential care 07-Oct-2025

Summary: Mr X complains on behalf of Mr Y that Care South, on behalf of the Council, failed to deal with adult social care properly, causing distress. Care South did not fully satisfy the conditions in Mr Y’s Deprivation of Liberty Safeguards (DoLS) or follow its complaints process properly. Mr X suffered delay. Care South has apologised for a delay in its complaints process. The Council should apologise to Mr X and pay Mr X £200 for avoidable distress.

Oakland Care (25 005 414)

Statement Closed after initial enquiries Residential care 06-Oct-2025

Summary: We will not investigate Miss X’s complaint, made on behalf of the late Mr Y, about the Care Provider’s delay in using a pain relief medicine during Mr Y’s end-of-life care. There is not enough evidence the Care Provider’s actions led to the injustices complained of to warrant us investigating.

Care Worldwide (Bradford) Limited (24 023 091)

Statement Not upheld Residential care 29-Sep-2025

Summary: Miss Y complained the Care Provider wrongly charged her for unnecessary care for Mr X. She says this caused unnecessary distress and financial strain. We find no fault with the Care Provider’s decision making.

Abbeyfield Society (The) (25 004 577)

Statement Closed after initial enquiries Residential care 29-Sep-2025

Summary: We will not investigate this complaint about privately arranged residential care. There is not a significant enough injustice to justify our involvement. The resident has died so we cannot provide him with a remedy for any poor care.

Leeds City Council (25 005 310)

Statement Closed after initial enquiries Residential care 25-Sep-2025

Summary: We will not investigate this complaint about adult social care in a care home. There is not a significant injustice to the person who complained to justify our involvement.

South Gloucestershire Council (24 023 212)

Statement Closed after initial enquiries Residential care 24-Sep-2025

Summary: We will not investigate this complaint about what happened to Mr X’s leg when he was being lifted in a care home. This is because we cannot achieve the outcome he wants.

Care UK Community Partnerships Ltd (24 016 986)

Statement Upheld Residential care 22-Sep-2025

Summary: The care provider did not act promptly to ensure that Mr X’s room was always clean and odour-free; in addition the care home manager suggested to Ms A (his daughter) that her complaint would affect his care. As a consequence Ms A moved her father from the home. The fault by the care provider caused injustice, and it will now make a suitable payment to recognise the distress its actions caused.

City of Bradford Metropolitan District Council (24 023 364)

Statement Upheld Residential care 21-Sep-2025

Summary: There was fault by the Council in the late Mrs Y’s care in one of its care homes. The care home did not consult with Mrs Y’s GP to see if her medicine could be administered to her covertly and her care plans did not include detailed information about how to deliver personal and oral care in her best interests. This caused Mrs Y avoidable distress which cannot now be remedied as she has died. The Council will apologise and make a symbolic payment to her daughter Ms X (and for other family members) to recognise her distress in witnessing her mother receiving poor care. The Council will take action to minimise the risk of recurrence.

Croft House Care Home Limited (24 015 027)

Statement Upheld Residential care 18-Sep-2025

Summary: We have found that there was fault as the care home failed to properly plan Mrs B’s father’s care, it failed to carry out the necessary risk assessments after her father suffered falls and it failed to respond to complaints relating to the matters. The Home has agreed to apologise, pay a financial remedy and has carried out service improvements.

London Borough of Lewisham (25 003 265)

Statement Closed after initial enquiries Residential care 17-Sep-2025

Summary: We will not investigate this complaint about the actions of the Council-commissioned Care Provider at this time. There is an ongoing coroner’s inquest. Until the inquest is complete, we could not come to sound conclusions or achieve a meaningful outcome.