Residential care


Recent statements in this category are shown below:

  • Four Seasons Health Care (18 009 174)

    Statement Not upheld Residential care 13-Feb-2019

    Summary: There is no fault in the Care Provider's care of Ms N.

  • Restful Homes (Sutton Coldfield) LTD (18 012 811)

    Statement Not upheld Residential care 12-Feb-2019

    Summary: Mr C complained that paramedics told him that the staff of the nursing home where his sister was staying, were not providing CPR to his sister at the time they arrived. The Ombudsman decided to discontinue the investigation, because an investigation would not be able to add anything further.

  • Colbury Care Limited (18 014 397)

    Statement Upheld Residential care 08-Feb-2019

    Summary: The Care Provider has delayed unreasonably in refunding the complainant's late mother's overpaid nursing home fees. The Provider has now refunded the complainant. Therefore, there is no remaining significant injustice for the Ombudsman to consider and he will close the complaint.

  • Alpine Health Care Limited (17 014 697)

    Statement Upheld Residential care 07-Feb-2019

    Summary: The Ombudsmen do not consider Dr C E Atkin (the GP) missed an opportunity to refer Mr B to hospital with suspected pneumonia. Alpine Lodge Nursing Home (the Home) did not provide Mr B with appropriate fluids between January and June 2017. It also did not complete a robust assessment of his hydration needs on admission in October 2016. This caused Mr B to suffer chronic dehydration, and the family suffered distress at witnessing that.

  • Alpine Health Care Limited (17 014 697)

    Statement Upheld Residential care 07-Feb-2019

    Summary: The Ombudsmen do not consider Dr C E Atkin (the GP) missed an opportunity to refer Mr B to hospital with suspected pneumonia. Alpine Lodge Nursing Home (the Home) did not provide Mr B with appropriate fluids between January and June 2017. It also did not complete a robust assessment of his hydration needs on admission in October 2016. This caused Mr B to suffer chronic dehydration, and the family suffered distress at witnessing that.

  • Leeming Bar Limited (18 000 455)

    Statement Upheld Residential care 05-Feb-2019

    Summary: Mrs X complained about the respite care her husband,
    Mr X, received. The Care Provider was at fault. An investigation by the local council found the care it provided was not in line with Mr X's care plan, and he developed cellulitis while in the care home. Mr X experienced infection and pain. The Care Provider was also at fault as it did not respond properly when Mrs X raised her concerns. Mrs X experienced significant distress and went to added time and trouble in raising her concerns with the Council and the Ombudsman. The Care Provider has apologised and refunded £181.50 of care fees. It has agreed to my recommendations to send a new apology that properly accepts fault and pay an extra £150 to Mrs X to recognise the outstanding injustice not yet remedied.

  • MPS (Investments) Limited (18 004 348)

    Statement Upheld Residential care 31-Jan-2019

    Summary: Mr V complains MPS (Investments) Limited and its Longton Nursing & Residential Home did not meet his wife's care needs properly in the short time she spent there. The Home's records are incomplete and it failed to identify the existence of a Do Not Attempt Cardiopulmonary Resuscitation decision. This may have avoided Mrs V's admission to hospital. MPS (Investments) Ltd needs to apologise, pay financial redress and improve its working practices.

  • Lakeview Rest Homes Limited (18 007 633)

    Statement Upheld Residential care 29-Jan-2019

    Summary: There was fault with the way Newfield Lodge Care Home responded to Mrs C's falls in June 2018. The correct procedures were not followed and medical attention was not sought. The Home also failed to properly respond to previous falls and, as a result, Mrs C's falls prevention plan was not up to date. The Ombudsman recommends that the Home apologises to Mrs C's son and pays him £1000 for the distress this has caused.

  • B & M Investments Limited (18 004 923)

    Statement Upheld Residential care 24-Jan-2019

    Summary: Mrs X complains on behalf of her late father, Mr Y, about the standard of care provided during a two week respite stay. The care provider failed to ensure it gave all prescribed medication to Mr Y and failed to properly clean his room on one occasion. The care provider has apologised for its failings and we have made recommendations to ensure similar problems do not occur.

  • Darlington Borough Council (18 007 853)

    Statement Upheld Residential care 24-Jan-2019

    Summary: Mr X complained about the lack of appropriate care given to his mother, Mrs Y at a care home arranged by the Council. There was no fault by the care home or Council in care provided. However the care home did not keep adequate records of the concerns Mr X raised during Mrs Y's stay. The Council has agreed to apologise to Mr X for this fault and require it to improve record keeping. The Council was not able to share important evidence of its investigation with the Ombudsman. It has agreed to remind officers conducting interviews to share them with the complaints team.

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