HC-One No.2 Limited (25 019 021)

Statement Upheld Residential care 27-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Care Home providing poor care to her late father, Mr Y. This is because we could not add to the Care Provider’s investigation and a further investigation would not lead to a different outcome. It accepted fault and offered a remedy which was appropriate.

Aria Healthcare Group LTD (25 019 946)

Statement Closed after initial enquiries Residential care 26-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Care Home failing to manage his wife’s risk of falls. This is because we cannot achieve the outcome he wants. There is another body better placed to consider his complaint.

Welford Healthcare MC Ltd (25 009 470)

Statement Upheld Residential care 23-Apr-2026

Summary: Mr X complains on behalf of his wife, Mrs Y, that Oldbury Grange Nursing Home failed to administer four of five prescribed medications, between 12 and 16 May 2025. Mr X also says the provider failed to administer a prescribed supplement between 4 and 5 June 2025. Mr X says this has caused Mrs Y to miss medication and has caused the family distress. We have found fault in the care providers actions for failing to ensure medication was available and for failing to advise Mr X when it was not. The care provider has agreed to complete a service improvement.

WT UK Opco 4 (25 014 447)

Statement Closed after initial enquiries Residential care 22-Apr-2026

Summary: We will not investigate this complaint about the Care Provider’s handling of an allegation of assault because we could not add to its previous investigation.

Barchester Healthcare Homes Limited (25 018 394)

Statement Closed after initial enquiries Residential care 22-Apr-2026

Summary: We will not investigate this complaint about the standard of care provided at the Care Provider’s care home. This is because the complaint is late and there are no good reasons why the complaint was not brought to us sooner.

London Borough of Redbridge (25 016 998)

Statement Closed after initial enquiries Residential care 20-Apr-2026

Summary: We cannot investigate this complaint about the Care Provider and Council allegedly not involving Mr X in matters relating to his adult son’s care. The law prevents us from investigating matters that are before the courts.

Cambridgeshire County Council (25 015 993)

Statement Closed after initial enquiries Residential care 16-Apr-2026

Summary: Mrs A complained about the care provided to her mother, Mrs B, before her death at Woodlands Care Centre. We will not investigate this complaint because it is unlikely we can add anything more to the investigation already carried out by the organisation.

Oakland Primecare Limited (25 007 073)

Statement Not upheld Residential care 15-Apr-2026

Summary: We have ended this investigation about the care provided to Mr F at a Care Home. This is because further investigation would not lead to a different outcome and we could not add to any previous investigations carried out.

Newbury Manor Limited (25 007 276)

Statement Not upheld Residential care 13-Apr-2026

Summary: Mrs X complained about failings in the care her mother, Mrs Y received while a resident at Newbury Manor Nursing Home. We found there is no evidence of fault in the actions of the Care Home.

Nottinghamshire County Council (24 017 207)

Statement Upheld Residential care 13-Apr-2026

Summary: There was fault in some actions of the commissioned care provider which caused injustice. There was also some fault in the Council’s record-keeping for which it has apologised, but which legitimately caused Ms A anxiety and it agrees to go further to recognise that. There is no substantive evidence the Council failed to investigate Ms A’s safeguarding concerns, although it gave less weight to them than she wished.