Recent statements in this category are shown below:
-
Care UK Community Partnerships Ltd (25 024 091)
Statement Closed after initial enquiries Residential care 03-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Care Provider allowing a new development to be built next to her father’s Care Home. This is because it is unlikely we would find fault with the Care Provider, there is another body better placed to consider her concerns and we cannot achieve the outcome she wants.
-
Croft Carehomes Limited (25 027 900)
Statement Closed after initial enquiries Residential care 02-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the Care Home providing poor care to her late mother, Mrs Y. This is because a further investigation would not lead to a different outcome and it is unlikely we would find fault with the Care Provider.
-
Oxfordshire County Council (25 029 311)
Statement Closed after initial enquiries Residential care 30-Jul-2026
Summary: Mrs Y complained that items belonging to her late father, Mr X, were lost on the day he went into hospital from his care home. While we recognise the importance of the items to Mrs Y, we will not investigate her complaint because an investigation would be unlikely to add to the responses she has already received from the organisations.
-
Park Homes (UK) Limited (25 029 593)
Statement Upheld Residential care 30-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Care Home providing poor care to his mother. This is because we could not add to the Care Provider’s investigation, a further investigation would not lead to a different outcome, it is unlikely we would find fault and some personal injustice is not significant enough to warrant an investigation.
-
Statement Closed after initial enquiries Residential care 29-Jul-2026
Summary: We will not investigate this complaint about a fall Mrs Y suffered while in respite care because further investigation would be unlikely to lead to a different outcome.
-
Melrose Court Rest Home Limited (26 011 178)
Statement Closed after initial enquiries Residential care 29-Jul-2026
Summary: We will not investigate Mrs X’s complaint about her relative’s missing jewellery while in the care home. This is because it is reasonable to expect Mrs X to go to court.
-
Statement Closed after initial enquiries Residential care 28-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the standard of care delivered by a Care Provider to her mother, Mrs Y, before she passed away. We have no jurisdiction to establish cause of death so cannot achieve the outcome Mrs X wants.
-
Hertfordshire County Council (25 009 987)
Statement Upheld Residential care 28-Jul-2026
Summary: Ms X complains on behalf of her mother, Mrs Y, the Council failed to provide adequate care for her mother in her Council funded care home placement at The Lodge Care Home from January 2025 to February 2025. Ms X says this caused her and her family distress. We have found fault in the actions of the Council funded care provider for failing to complete hourly checks on Mrs Y in accordance with her care plan. The Council has agreed to write to Ms X to issue an apology, pay a symbolic payment and complete a service improvement.
-
Hertfordshire County Council (25 022 228)
Statement Closed after initial enquiries Residential care 27-Jul-2026
Summary: We will not investigate Miss X’s complaint about a care home not taking a urine sample from her mother, Mrs Y, prior to her operation. This is because an investigation would not achieve a worthwhile outcome.
-
Barchester Healthcare Homes Limited (24 018 019)
Statement Upheld Residential care 20-Jul-2026
Summary: There was fault on the part of the care provider which led to suffering and distress for Mr X and distress for Mrs X. The care provider acknowledges fault in its record keeping and offers a goodwill payment. It should make a more significant payment to reflect the injustice caused by its actions.