United Care (North) Ltd (21 016 065)

Category : Adult care services > Residential care

Decision : Closed after initial enquiries

Decision date : 27 Mar 2022

The Ombudsman's final decision:

Summary: We will not investigate this complaint about the way a Care Provider cared for Ms X’s father. This is because she is not a suitable person to complain on her father’s behalf.

The complaint

  1. Ms X complains the Care Provider has failed to provide adequate care for her father.

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The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.

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How I considered this complaint

  1. I considered information provided by the complainant.
  2. I considered the Ombudsman’s Assessment Code.

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My assessment

  1. Ms X’s father does not have capacity to make decisions about his health or welfare. Ms X does not have Lasting Power of Attorney allowing her to act on her father’s behalf. This is held by other family members.
  2. Therefore we cannot consider Ms X to be a suitable person to complain on behalf of her father and so we will not investigate this complaint.

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Final decision

  1. We will not investigate Ms X’s complaint because she is not a suitable person to complain on behalf of her father.

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Investigator's decision on behalf of the Ombudsman

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